Panda Express — Restaurant in New York

Horrible customer service, horrible staffing, very ghetto & unhelpful.

GO SOMEWHERE ELSE !

I ordered my take out through DoorDash while waiting outside the store to avoid waiting on line inside. I was notified that it was ready through the app.

A friend went in to get the order and was told to wait in the ordering line (when there’s a whole to-go pick up wall with a security guard next to it) after waiting in line the assistant manager Christina/“Tina” told my friend that they “did not receive the order” and couldn’t make another order. My friend walked out and 2 minutes later I walked in. When I walked in the assistant manager Tina told me “it was made 30 minutes ago and someone took it”. Yet initially she told my friend 2 minutes prior they never received the order? The assistant manager was not only lying, but acting stupid and making smart remarks during our conversation. She said she couldn’t remake the food and said that “they would lose money in remaking my order” and that my $25 dollar order would “come out of her check” 😂

Who hires & trains this staff? They’re mostly high schoolers, who were all making their own little comments while this issue was going on. including the cashier who stated out loud she “had to take a shit” while she rang up my friend (that ended up re ordering since she was hungry)

I refused to give any of my money to this location and would never recommend anyone this store. you’re better off taking the trip to...

Anthony Sosa at 2192 white plains rd in the Bronx is by far the best General Manager I’ve ever had the pleasure of speaking with. He was incredibly patient, understanding, and genuinely focused on making sure we left happy. While we were deciding on our entrées, he let us know a fresh batch was coming out and offered to serve us from that it was such a thoughtful gesture and by far the best customer service we’ve experienced (not even Chipotle goes that extra mile!). We work at a school in the area, and Anthony not only answered all our questions but also took the time to share how Panda Express supports the local community and neighborhood. His professionalism, kindness, and care for both his customers and the community truly stand out. Anthony is exceptional, and Panda Express is lucky...

Usually don’t do reviews but I had to do this one. This is not to give them a bad rep!! Just venting my disappointment.

I’ve been ordering from this location way since. Food is good but service could be better. U order delivery and you’re at the mercy of DoorDash delivery person (even they only answer when they want to). I called the store several times no body is answering. Nobody answers the phone. U make a mistake on ur order that’s it. Food is good but the service/communication I’m sorry.

Update: Both my order arrived (which I was worried only one would arrive and wanted to make sure). Nothing was left out. But it was frustrating calling and not getting anyone to talk...