Panino Rustico of Mill Basin — Restaurant in New York

My family and I love the Bensonhurst location and dine there often, especially for breakfast. We were in Mill Basin, so we thought we'd give this location a try. Parking was even more difficult than Bensonhurst. The service at this location and the quality of the food is just as stellar as Bensonhurst. I loved that when my daughter didn't like her drink, the server was quick to offer a replacement. Why only 3 stars? I was thrilled when I learned that this location accepted credit cards because for years Bensonhurst didn't. They may now but I never thought to ask. Naturally I ordered more because I don't carry around large amounts of cash, but I'm not as constrained when cards are accepted. When the bill came, there was an extra charge for credit cards. I have an issue with this as there is no signage in the store, door (pictured) or menu about the extra charge and no prior mention from the server. I asked if I could pay cash, however the server said she couldn't reverse the charge. This may not be an issue for some but as the customer I deserve to be informed. I also feel that cards are simply a cost of doing business which I'm sure is compensated by customers...

We have been meaning to try this place for awhile, and while we did enjoy the food for the most part it definitely is not going to replace our "go to" spots.

Pros: Food was ready quickly We ordered panini and wraps - the portion sizes were adequate. Cons: I ordered the roast beef and mozzarella panini with gravy. I could be wrong, but the gravy tasted canned.

The prices were comparable to other places in the neighborhood, however the portions were smaller and did not include and sides like the other places do (fries, chips, etc) Not a deal breaker, but if you're looking for that look somewhere else.

This Panino Rustico, unlike the other locations, says they do not take credit or debit cards. Not a deal breaker, but not the place to go to if you unexpectedly have to order and do not have the...

I am a repeat customer who always places an order with this restaurant on UberEats. Today was the same where I placed an order but my food was sadly handed to someone else by mistake. After I called the restaurant to let them know, the owner was so kind to resend my order free of charge. I've always loved Panino Rustico because of their fresh food and amazing customer service. I wasn't expecting a whole new order as the restaurant and their driver never makes mistakes and is always friendly. So I wrote off the missing food as an unfortunate misunderstanding and the owner went out of their way to make sure I got my order and was fed. This really meant a lot. If you ever want amazing, satisfying food don't hesitate to stop by or place an order. You won't be...