Petisco Brazuca | Bed-Stuy — Restaurant in New York

Message to the owner:

We’ve been loyal customers of Petisco Brazuca since you had only one location and have ordered for many parties over the years. Sadly, your customer service has gone completely downhill.

Recently, we tried placing an order through your website but ran into constant issues — we couldn’t add a credit card no matter what we tried. We attempted multiple laptops and phones with no success. When we called, the person who claimed to be the manager insisted the website was working fine, even after we sent a screenshot showing it clearly wasn’t.

We asked if we could place the order over the phone instead, and he said yes — but only with a $30 extra charge! Then he claimed he couldn’t match the website price “because of marketing,” which made absolutely no sense.

It’s incredibly frustrating and disappointing to be treated this way after years of supporting your business. You clearly don’t value loyal customers anymore. Fix your website or don’t...

Petisco Brazuca's reputation precedes them as a provider of delicious Brazilian snacks, so naturally, our expectations were high when we opted for their catering services for our recent board meeting cocktail. Unfortunately, what should have been a seamless experience turned out to be quite the opposite. Despite placing the order well in advance and confirming the delivery time, our experience was marred by a significant delay. The communication and delay overshadowed the entire experience. While we understand that unforeseen circumstances can arise, timely communication and proactive measures could have mitigated the impact of the delay. Our order was “being finalized” at the same time it was supposed to be delivered. In conclusion, their snacks are very good, their logistics and delivery service fell short of expectations. For future engagements, we hope to see improvements in punctuality and communication to ensure a seamless experience for...

These people make good coxinhas, but they have some major business issues.

I just ordered 30 coxinhas -- 20 chicken and 10 margherita, since I have vegetarian friends coming. There was no indication of what the flavors were and I had to stupidly open a bunch of the coxinhas -- which ended up in the trash -- to find the margherita ones so that my vegetarian friends could safely try them.

I called to complain and the person on the phone complained of "my tone" and obviously didn't offer any reparation.

They had already messed up when I ordered for my wedding many years ago, showing up basically at the end of the party with something that I hadn't ordered and then taking forever to refund me.

It's a pity because the coxinhas are very good, but these people are terrible with customers and not worth my time. Shouldn't be worth...