Pio Pio 5 To Go — Restaurant in New York

Great food but terrible service. The "manager" Gerardo is the worst.

I reserved a table for 20 people for my mom's birthday on a Saturday night. It took a few minutes for our whole party to arrive but when we had filled up our table, no one approached us to take our orders. We had to tell the other staff 3 times that we were ready to order and waited for total of about 40 minutes before Gerardo (the waiter in charge of our table) even approached us. We forgot about the crappy service because the food and the sangria was so good. We had several orders of the jalea, the matador combo, the lomo saltado, arroz chaufa and the sorbet platter. We had about 3 orders of each and had a lot of leftover food to take home.

After a great meal, I handed the bill with my credit card to one of the servers. After some time, Gerardo comes over and asks us if my credit card is still with me. I told him that I gave the card to another server with the bill. Apparently they had lost my credit card. They then proceeded to look for it under the seats and the tables and even asked the people in the adjacent table to stand up so that they could look for the card. All that time while the other servers were looking for the card, this guy Gerardo is just standing there stupidly. We go up to talk to him and ask to speak to the manager. He said that he was in charge that night and basically told us that it was not his fault. The guy never apologized and never even suggested a solution. We asked for his business card so that we could write a letter to their management. It took him a while to even give us a card.

We asked all our relatives to leave ahead of us as everybody was stressing out. After what was probably close to an hour of not getting even a suggestion of how to resolve the situation, I had to call my bank to report my card lost and just paid the bill with another credit card. I left my number with Gerardo so that they could let me know if they found the card. Later that night they called my to say that "another customer had found it in the women's restroom."

Safe to say I will never return to this location again as they really ruined what would have been a great birthday dinner for my mom. I realize that it was only that one guy that really mishandled the situation. He probably should not be a manager since he can't even speak to us nicely and apologize properly. Such a shame because the food really...

I ordered to pick up my food. When I went to go pick up my food I didn’t realize it was raining outside. Once I arrived at the restaurant I saw there were a lot of seats inside that were empty. I decided to see if I can eat my food inside (Remind you there were two people that were already eating in there and there were a lot of seats inside that were empty. Originally I was told yes by the host that I can eat my food there.. I started eating my food. Then a worker name I think Carlos started yelling at me saying “you can’t eat here.. it’s To Go only”. I told the person that the host told me it’s okay to eat. He started to yell at that lady for telling me that I can eat there. I just grabbed my food and left. I manage a multi billion dollar business and we order a lot from this restaurant but after today’s customer service, neither my business nor I will ever come back here. Thank you for the...

Augusto, if you are reading this message, know that you have the most sarcastic, and unprofessional team working at this site. First of all, how are we supposed to know we must first pay and then must tell the cashier whilst you're paying for your order in how many pieces you want your chicken cut? or if you want additional hot sauce? Place a sign that says : PLACE YOUR ORDER WITH THE CASHIER AND PROVIDE INSTRUCTIONS ON HOW YOU LIKE YOUR CHICKEN CUT. Secondly, and most disgustingly, the guy in this picture is the nastiest individual of all, he made smart alec remarks when I made a request, like I was an idiot for not knowing your "ordering rules". Totally uncalled for. I have eaten at your restaurant since you first started, I just had never placed a to go order, and the experience was horrible! Don't let individuals who work for you bring your...