Popeyes Louisiana Kitchen — Restaurant in New York

Worst experience ever! I ordered on the app at 11:47 AM. When I got there there was a man arguing because he’s been waiting too long for his order but I thought he was overreacting. I told them my order number which was 42, and they said it was coming out. I heard a bunch of numbers past 42 getting called but not mine. I asked three separate employees about my order and they just kept saying it was coming. There was only one employee moving with a sense of urgency and he had just started his shift. The rest were moving one mile at a time with no care in the world. At around 12:30 I finally gave up, my break was running out and I decided to cancel it on the app so I can rush to the pizza shop and get at least a slice in as it was my first meal of the day. Luckily the app refunded me quick with no problem but I still felt the need to inform the staff that I didn’t want thre food no more so that they can know that they are terrible at their jobs. When I did, they looked at me like they had no type of concern about loosing a customer because of terrible work. As a future business owner, these type of workers wouldn’t last a week in my next venture. Hopefully this review finds its way to them, not so that people get in trouble but for people can do better at their jobs. I will never step foot in that business again and every one of the people I work with or anyone in the area that asks me what’s good to eat around there, I will make sure to mention not to step into...

Very friendly and fast. The main issue here is, I've been here about 4 times and all 4 times they've forgotten some part of my order and this is becoming unacceptable. Please fix and help with forming multiple lines. In the places defense, the workers are always friendly and they are forced to deal with the classless residents of East Harlem. Maybe the residents should be patient and have respect the service would be better. Grow up East Harlem, they are pushing out all the welfare recipients and the classless people and most of our new neighbors...

This is the worst Popeyes I have been to on the last year, if it’s your first time ordering at Popeyes and it is at this location, you will regret going to Popeyes ever again. The employees treat you as if they don’t want to be there. You have to fully explain what you want to them and if they don’t understand what you want, they will get something different instead, without even telling you. Its a shame because I love Popeyes. But this has to change....