Popeyes Louisiana Kitchen — Restaurant in New York

This place gets very busy but it's not too bad. The food is usually hot and tasty. However, the customer service needs some improvement. They don't practice alot of common sense and that's the reason for wrong orders and angry customers. I had a order I place through the app for pickup. I'm literally the only person in the restaurant with my special needs son. A lady walked in behind me and order at the register. I say to the guy I have order 21. He just made it. By now, my son is getting anxious and I just need to go. He says let me see your phone, but I gave him the number and my name. My phone was loading slow because the service area is bad. By now my son is screaming and I'm like just give me my food! I'm not psychic how would I know all the info if it wasn't my order and why would you inconvenience your guest like that? They gotta do better with keeping the line moving and stop doing...

I sent Popeyes website a complaint that my chicken was raw and fries were hard and overcooked. I sent them pictures of the raw chicken and also a copy of the receipt which shows that I spent $40.40 on the order. A representative named Jessica emailed me back offering me a $15 coupon. Completely unacceptable. I would like someone from management to contact me ASAP. I was trying to give Popeyes the opportunity to make things right BEFORE going online, but it has come to this. Mind you, it was not a "my word against your word" type of thing. I have provided proof via pictures in the email to Jessica and I will provide the same pictures here. I need someone from management to...

Just came to this store for a Ghost 👻 Wings 6pc that is around $6 by itself, ended up being charged $10.50. I noticed it and mentioned it to the cashier he shrugged it off, saying it's 6pc. Why would I buy tiny wings for $2. These folks that work at any brooklyn Popeyes shouldn't he behind the counter because they want customers to argue with them over the food they are paying for. This happens almost everywhere or every time at Popeyes areas in canarse or Flatbush. Especially the ones on Rockerway and one near church an linden. A complete mess wrong orders, slow service, and just bad customer service when it comes to...