Surface Inn Brooklyn — Hotel in New York

The receptionist told me after arriving after 1:30pm that my room will be ready soon thought that was a good start, not, I then notice the out of service note on the elevator thus requesting a room on the first floor. Waited in the makeshift breakfast area where no breakfast is served due to covid...not one chair was available to sit and wait. I got my key after about 15 minutes, entered the room and was greeted by terrible cigarette smell. I went back to receptionist who walked with me to 2 other rooms that also stink of cigarette smoke and they didn't have refrigerator or microwave. 4 was the lucky # finally a room that didn't smell like dome1 just finish smoking in it. That was a daily thing when I return in my room its stink of smoke, had to keep ac going and spray out the room. I requested 2 keys for my room and except for when we both return the same time and use 1 key we had to go to the makeshift front desk to reactivate one of the keys. It was very noisy and the walls a thin you hear guest come and go. No coffee maker but the coffee and tea bags but no brewing pot, no hair dryer but we saw a lot of little roaches crawling about. The female receptionist was rude and short tempered. Asked her if room card get demagnetizes daily she fussed and rudely say all you have to do is stop by the desk, so before walking the flights to my room I stop let her reset whether it demagnetized of not. I had to ask for new towels which took a while to get and 2 days to get a new pillow. Rooms are...

The receptionist told me after arriving after 1:30pm that my room will be ready soon thought that was a good start, not, I then notice the out of service note on the elevator thus requesting a room on the first floor. Waited in the makeshift breakfast area where no breakfast is served due to covid...not one chair was available to sit and wait. I got my key after about 15 minutes, entered the room and was greeted by terrible cigarette smell. I went back to receptionist who walked with me to 2 other rooms that also stink of cigarette smoke and they didn't have refrigerator or microwave. 4 was the lucky # finally a room that didn't smell like dome1 just finish smoking in it. That was a daily thing when I return in my room its stink of smoke, had to keep ac going and spray out the room. I requested 2 keys for my room and except for when we both return the same time and use 1 key we had to go to the makeshift front desk to reactivate one of the keys. It was very noisy and the walls a thin you hear guest come and go. No coffee maker but the coffee and tea bags but no brewing pot, no hair dryer but we saw a lot of little roaches crawling about. The female receptionist was rude and short tempered. Asked her if room card get demagnetizes daily she fussed and rudely say all you have to do is stop by the desk, so before walking the flights to my room I stop let her reset whether it demagnetized of not. I had to ask for new towels which took a while to get and 2 days to get a new pillow. Rooms are...

TOO MUCH ROACHES. Before coming here i haven’t seen a roach in 3 years so seeing multiple roaches for the first time in that long frustrates and terrified me. I am completely scared of bugs. Every time i turn around there’s different roaches everywhere in the room. I called the front desk to see if they had bug spray they said no but they can change my room. I accepted the offer to change my room and still no difference. There was roaches everywhere in the next room. I had to Gopuff roach spray to spray around everywhere in my room at 1AM. I even stayed up the whole night making sure no roaches were going into my bags or suitcases even though there wasn’t any food in there. Yea i Nobody should be paying $100 for a hotel that’s infested...