Pronto Pizza — Restaurant in New York

The Groupon "deal" is a scam.

I've been to Pronto a few times and the pizza isn't bad. So when I saw a Groupon deal ($11 for a large 16-inch pie, worth $21), I didn't even think twice about buying it.

I called to place an order for a "large 16-inch pie" and this is how that dialogue went:

Me: Hi, can I place an order for a large 16-inch pie? Girl with attitude problem: Is this the Groupon deal? Me: Yes Girl with attitude problem: What do you want? Me: Can I have half a veggie and half... Girl with attitude problem: You can't order any of the special pies. You can order it with toppings but each topping is an additional $2 Me: But the deal says it's worth $21 Girl with attitude problem: It's only for cheese pies and you'll have to pay for the additional toppings. It just doesn't say it in the fine print but that's how the deal works. Me (resisting with all my might to not give a attitude back because I didn't want a loogie in my pie and my Groupon was expiring soon): That's fine.

So bottom line, it seems like they don't like the Groupons, and just make up their own rules for it. Because nowhere in the deal did it say any of the rules she told me. Otherwise, I probably wouldn't have bought it. It seems like they only put the Groupon deal out there to trap customers.

What a terrible experience! I used to come here occasionally but I won't be coming...

As I write this review, I happened to read about a customer who just 3 weeks ago had the same bad experience as me. The owner's words were Thank you for your feedback, this will help us improve. Well.. guess what.. You didn't improve. I pre-ordered my dinner from Pronto Pizza early in the day. My set-up time was for 6:00PM. I received a notification that my delivery was going to arrive at 6:15PM. It was 6:25, I called Pronto's and got a young woman on the phone, who hung up on me. I called back maybe I got the owner on the phone, I told him where is my order? I pre-ordered it for it to arrive at my house on time.. HE told me it will be at my house in two minutes. YEA RIGHT. 10 minutes I called back.. Where is my order? My order didn't arrive until 6:40!!!! That's poor customer service. I don't want any apologies. I was offered my money back (I declined) I don't want anything for free from you because I will never order from you again. I am writing this to make you aware that you need to honor your pre-orders and sounds like you need to re-strategically plan out your business. Otherwise, don't offer that to...

I Went To Pronto Pizza On 2/11/25 @ 11:45 For Mid Day Lunch I Ordered A Buffalo Chicken Pizza I Was Excited I ran to the store across the street for a beverage came back pizza was bagged I drove off took a couple of bites to realize a couple of long hair string was stemming from the dough I took it back and took pictures the employee or manager offered me another pizza atp I lost my appetite I can’t eat another pizza from here so I was leaving he caught a attitude cause I wouldn’t accept another pizza he offers me my money back I denied it he caught a attitude to the point now I want my money back because ya attitude is nasty for a mistake u claims often happen which is not sanitary I don’t recommend no one to eat from here unless u like someone’s hair in ya pizza cooked in the dough I think they actually need a health inspection and a change in employee I will never spend another dollar at any pronto pizza customers are always right & shouldn’t get nasty with them especially if it in sanitary error on ya end...