Puertas — Restaurant in New York

Horrible experience ever. Had to call multiple times to if there was going to be live music, which was a hassle (4/25) Every time I called, I was told to call back. I finally get an answer about live music and mad a reservation for 7 people for a birthday celebration. (4/28)

The day of the event, the restaurant is pretty small and compact. My table was squished in the middle of two smaller tables of 4. They put a chair at the end of the table, in the middle of the walk way. If was Uncomfortable to sit and have dinner, let alone enjoy music.

Before I even arrived, my guest asked if we could change the table because there wouldn’t be enough space and they was told no, that it was reserved. When I arrived, I asked if it was possible to change the table to the booth, which made much more sense I was told no again. They did try to offer a solution, but that required us to wait for another table to be finished, but it’s clear as day that they overbooked.

I even asked ahead of time, where will my table be and I was answered that she was unsure because they don’t know how many reservations they’re gonna get……

There was no point for us to stay because the primary reason why we were there was to celebrate a birthday party and we was uncomfortable to even do that so we left.

No manager or waiter showed concern. The only people who did show concern was the actual customer at the restaurant, asking us why we left. The workers look like they absolutely did not care,

Just overall a horrible experience it all started with the phone call to make a reservation and find out information if there was going to be live music and then the actual service in the restaurant . I would not recommend this place to anyone! Especially if you are going to celebrate a special occasion.

We did end up going to Zio Toto and they were friendly and the food was delicious and made a horrible experience...

I came here for my pre- birthday dinner. Staff is super friendly and welcoming. The decor and ambiance of this restaurant are great. Throughout the restaurant, there are pics of legend latin artists. The menu has a variety of food choices to choose from. I love how the menu has different latin dishes from different countries. The bar is nice and spacious. For drinks, we ordered Coco Cruz, Ruben Blades Rum, and a frozen strawberry margarita. Drinks were nice and strong.

Appetizers were delicious. We ordered guacamole with tostones, shrimp ceviche, and Empanadas. I loved how each empanada was shaped differently to distinguish the filling inside.

For our main entrees, we ordered the Bandeja Paisa, Ropa Vieja, and Carne Asada. All three dishes were delicious and packed with flavors. For dessert we ordered dairy free tres leche cake and a coconut flan. Both desserts were delicious. Staff came out to sing happy birthday to me. We were brought out free shots.

Overall, this place is amazing. The bathroom is kept cleaned. Staff was very attentive and super friendly. We will definitely be returning back. Keep up with them on social media, where they post when they have brunch events or live bands in attendance. Amazing latin restaurant...

I had the pleasure of hosting my wife's 40th Birthday Party at Puerta's in Bayridge BK, and "BOY" did I make the right decision. I initially met with Tiffany (the owner), who I must say was an absolute sweetheart. She worked with me on creating a Pre-Fixed menu that included family style appetizers, an Entrée ( 3 different options), and family style desert @$60pp (the arroz con leche donuts changed my life lol!!). The service was "white glove", and all staff members very much accommodating. We were allowed to bring in a Birthday Cake ($2pp serving fee), Balloon Arraignment, and center pieces that I thought complimented the vibe of the restaurant. If you're into Artwork, I promise you'll be amazed by the paintings in the restaurant! All of my guest thought the food was delicious, and I would highly recommend the Carne Asada dish (I substituted the creamy mash with Arroz con Guandules). We were allowed to provide a music playlist which turned what was initially supposed to be a dinner into a party ( a little salsa dancing to burn off calories lol!!). If you're looking for delicious Latin food, comfort/hospitality, I encourage you to visit Puertas! I without a doubt will continue to patronize the...