I have lived in New York for 5 years and this was one of the worst customer service experiences I have ever had in the city. When we came in, there was no one in line, so we went right up to the counter to order... and stood there for 5 minutes waiting while no one said anything to us. When our order was finally taken, they got my nephew's order right but mine wrong. When they handed us our pizzas and garlic knots (which in fairness, were tasty), the woman tallied our total at $11 and then... walked away with no explanation. I waited another 3 minutes but no one came back to receive payment. I asked another man behind the counter how to pay, but he acted like he didn't hear me even though I was two feet from him. So I thought, "I guess you pay at the end like at a sit down restaurant." I took my pizza, went and sat down, took two bites, and then the same guy, who had just barely ignored me, shouted to me that I had to come back and pay. When I came back, he acted annoyed as if I had tried to eat without paying. As I was paying, my nephew asked for napkins, and again, the guy acted like he didn't hear him. I finished paying and he turned and started walking away, so I said, "excuse me, we asked for napkins." He grunted, turned back around, rolled his eyes, grabbed a few napkins from behind the counter, and slammed them on the counter as if this was the the most obnoxious thing a guest could ask for. Finally, we were able to eat our pizza in peace.

Tl;dr: The pizza is pretty good and the college ambience fun, but if you can't deliver one single basic customer service essential, you get one star.