Empire Rent A Car — Local services in New York

3/22/24 - Made a reservation online, called and charged $200 deposit, was given the run around as far as fees and no answers given as far as specific fees every question was responded with a "it depends". Fees not listed on the website. was told it would be $240 for a 1 day rental for a 15 passenger van.

3/29/2024 - Charged $340 and $150 in addition to the deposit. Person at the counter couldn't due basic math as far as change given since we paid cash. If you pay cash make sure to have the exact amount because they don't give change.

3/30/2024 - Again basic math skills not present to give correct change amount $9 refund pending because vehicle was returned 3 hours late and gas was not full tank. charged $93 for returning vehicle at 3/4 full tank. So estimate $33 per hour for late vehicle return.

We were in town for a funeral and this was definitely not within our budget if they would've stated the actual amount during the initial reservation.

I recommend calling around to the major car rental companies for a 15 passenger and reserving with them because they include everything on the initial reservation.

We try to support local companies when we travel but to be quoted one amount then charged almost triple is beyond words and unethical. No drive thru drop off either they have this little trailer thing that you walk into.

ZERO stars would not recommend.

Avis car rental was excellent because we went there after and rented a few vans for the duration...

I want to share my experience with Empire Rentals as a whole. The staff is very professional and knowledgeable. I want to especially mention Ray. He goes the extra mile to make sure that all reservations are complete. He knows his clients and if he sees a reservation is out of the normal, he takes the time to contact the client to make sure that everything is accurate. Ray has done this for me on a few occasions, and I appreciate it. I know my reservations are in good hands with Empire Rental and Ray is an exceptional asset to the firm. Thank you Yvonne Coston Castle Athletics- Administrator

July 10-2025 Here I am again , praising the exceptional work of Ray. He has made so many challenging situations that come up during my rental processes "a piece of cake". Ray takes the lead and follows through. He recognize a possible issue and puts the fire out before it flairs up. Ray and his supportive team of professionals go above and beyond. Thank you again for all you do in front and behind the scene. Yvonne Coston Castle Athletics-...

First I would like to thank Empire for their professional service and immediate attention. I was in a last minute desperate situation late one evening… I needed to rent a minivan by early next morning… I contacted the Empire located at Fordham Road and spoke the Ms. Miriam… She answered my questions patiently and assured me that I will have a minivan available early in the morning… The following morning, I arrived early and Ms. Miriam was professional and took care of my needs immediately… The Vehicle I rented was in beautiful shape and clean… I met all my needs above and beyond… After my rental time ended, I returned the vehicle and Ms. Miriam was polite and attentive… It was an overall great experience and service, therefore, if I ever need to rent a vehicle again, I would definitely utilize Empire Car Rental and recommend it to friends and family…

Thank you for your service Empire Rental and Thank you Ms. Miriam for your...