Roy's roti shop and lounge — Restaurant in New York

The music was bumping, the lounge decor is very pleasing to the eye and they seem to draw a good bar crowd. I spent roughly 25 -30 minutes waiting to order a curry chicken & bussup shot. The woman at the front counter was overwhelmed and needed assistance. There should be someone handling door dash orders and someone focused on walk in customers. I definitely expressed my frustration and the woman did start to get a little testy … I’m sorry but the truth hurts at times as customers waiting also agreed with my point of view. No one should be waiting 25-30 minutes to order 1 simple dish. The woman did make up for the service with a free soda. I was so happy when i finally got my food, when i got back to Long Island to eat my food, which I would of eaten it before but there wasn’t one utensil or napkin in the bag….. anyhow when i went to eat my curry, it wasn’t cooked properly: the curry was thin , the potato and the chicken were both hard. I had to re cook the food thoroughly before consuming it as i didn’t wanna get sick. This was my 2nd time giving this establishment a shot and yet again it was a fail. I went out of my way to come for some chicken curry but this...

Had the curry chicken which a taste like it was maybe two days old or been out all night. The cashier is rude as ever. If I give you my money in your hand and you see my hand out and place it on the counter we got a problem. Please serve fresh food. Also the white rice… Parboiled?! Really??? Went back yesterday for a roti with veggies the pumpkin was so salty it was inedible. The manager or owner came to the front and posted up beside then behind me as if I was going to steal something all because I wanted my money back for the very salty food. The worker even stated the pumpkin was over salted. What’s the issue??? And why are we paying tips that we did not authorize? That’s customer discretion. Will be reporting that as well $2 each item at...

I ordered chicken noodle soup and BBQ chicken, and neither of us could of ate anything...it was overly extremely spicey that we both started to feel sick after having the first bite, and no where on the menu stated that it was going to be spicy, also before even ordering I specifically called the restaurant and asked about the ingredients, and i told the lady I am order for someone who is ill and i have to ensure the ingredients is what it is and nothing more, she confirmed, i even told her that why I have to make sure of the ingredients, and having even a bite of the food, made the person(s) feel even more worse, that is how spicy it was!!! You all will be hearing from me again and it's not...