Something Sweet Homemade — Restaurant in New York

This happened today around 8pm

Horrible service. I ordered two bubble tea and a tiramisu shake. One bubble tea lychee black tea extra bubble the other honeydew. The girl gives me the honeydew and a taro and tells me that the order was read back to me. I just got off antibiotics for post anal drip and can't drink milk and basically they wouldn't make it over for me. Then they didn't give me back my points card. I had to ask for it and they give back to me without my added points for the 3 drinks I bought and had to ask for it to be added. Then I tell them I can't drink the drink they made and they just stare at me as I go to pay for a new drink this one girl the same one with the attitude that said to me she read the order to you tells me I can get my drink for free. She charges me 55¢ for the extra bubble and doesn't give me my 5¢ mind you I get its only 5¢ but seeing that I was already annoyed it's not cute that she didn't give it to me.

It's a shame because I've been going there for years before they renovated the store and I love the owner. I know if he was there he would have fixed the order for me with no problem. He always loves when I get black tea cause he says I know my tea flavor and can handle my tea.

I feel that the workers should be watched me because after this I really don't wanna go back.

Specially since it seemed she was making fun of me with her friend that kept coming to talk to her while she was talking with...

I placed a custom ordered ice cream cake about a week ago on their website to be picked up today to celebrate my husband's birthday as well as Father's day. Nicole messaged me via e-mail asking about the cake details. I replied right back answering her questions then no reply ever since. Fast forward today, I went to the bensonhurst location as it's right down my block to be told there's no cake order for me, told me to call this location and ask for Nicole as she handles cake order. I called and apparently she's not there and told me to call back tomorrow, I told the girl on the phone the situation and she said she will leave a message for Nicole and she'll call me back. Nicole calls me back to tell me there's no order for me. Im furious.. She asks me if anyone has called me to get my payment information in order to confirm the cake. I said no and hence the cake was not confirmed. So it's my fault? No one called nor did they reply to my email. She said they have cakes at the location just not the flavor I want and they can write on it. WHAT IS THE POINT OF ORDERING IN ADVANCED??? I will absolutely not order cakes here anymore and others should not as well as it seems they don't...

I’ve ordered several times from Something Sweet. My kids are bubble tea aficionados and we try new places weekly. They’ve enjoyed Something Sweet in the past, the last time we went a few days ago we ordered 3 teas, 2 Taro and 1 Caramel. The caramel was good according to my son. My 8 yr old and I ordered Taro flavour and it was completely inedible. It was clumpy, grainy, sour and the Color was like a grey-lavender mixed with brown (the boba). It had foamy particles at the top as well. I went and spoke to the person who made our drinks and they made new ones and they came out the exact same way. It was visible to us all that there was a problem. The male and female worker decided to tell me that this is a “factory” problem with their taro powder. They never said sorry, never offered another (maybe a flavour change) and they certainly didn’t offer my money back. After spending $19 on 3 drinks - 2 of which were inedible I will not return. My children and I deserve better! I’ve not experienced that anywhere else I’ve ever went.I’m including a picture of my drink and you can ZOOM in and see...