Starbucks — Restaurant in New York

Names or descriptions of the manager and employee : Manager: Hispanic heavy set woman in beige cap

Employee had gayges in ears slim woman.

Trans #: 728864

Reason for Return- horrible customer service.

Dear Starbucks Customer Service,

I am writing to express my deep disappointment regarding an unfortunate experience I had at your location listed above. I am a customer who supports all of your merchandise by purchasing 3 to 4 times a week.

Today i had a doctors appt for an iron infusion and decided to walk into this location. After ordering my beverage, I remembered I did not state I wanted oat milk and politely asked for a correction. The employee told the manager that the drink had already been prepared and that she would not be making any changes. I was not provided with any explanation, nor was I informed that I would need to wait. I stood quietly and patiently for approximately 15 minutes, but no one followed up with me or attempted to resolve the issue. Eventually, I requested a refund, as nothing had been done.

Manager then proceeded to tell cashier that to process refund she would need her permission- i stated to the manager to please provide me my refund as she was aware and placed ill intentions on the wait with her employee.

( i was placed to think about many other incidents we have seen go viral with customers behaving ridiculously . I believe its due to the customer service they receive) We are living in a world where mental health is a major.

What added to the discomfort was the behavior of both the employee and the manager. During the time I waited, they were laughing and appeared to be deliberately ignoring me. Their actions made me feel disrespected and unwelcome.

While I cannot confirm the motives behind how I was treated, the contrast in behavior left me feeling isolated and uncomfortable — something I have not experienced at other Starbucks locations.

I have always appreciated Starbucks as a welcoming space, which is why this experience was so disappointing. I hope this matter will be taken seriously and addressed...

After a doctor appointment at New York/Presbyterian Hospital, a huge multi- building, multi-blocks complex nearby, I headed to this Starbucks at 168th and Broadway in Manhattan. Immediately upon entering the front door I noticed there was a very long line and only one cashier. I glanced around the place to see if there was anywhere I might sit for a coffee, and saw an area up front that had three small tables and a few high stools directly in front of the street side window, where there is no view of anything but traffic and scaffolding. There was also a narrow seating area in the very back which had just two tables.

You need to have patience here since the line to the one cashier sometimes can be 12 people reaching to the front door entrance. It took five minutes for the woman in front of me to get her order straightened out. Finally I got my coffee and it seemed to take several minutes and I sat up near the entrance. The line grew longer and two men wanted to wait but gave up and left.

Here the music is far too loud, and it is annoying. It literally blasts out of the wall and ceiling speakers. Perhaps the employees like the garbage they call music, but it is not pleasant to endure this. The WiFi did work, but otherwise I doubt I will go to this place again. Frankly, it did not look particularly upscale or very clean, and since there was no white sugar canister or packets, I had to use 10 tiny packets of brown sugar in my coffee.

"Starbucks: the...

Im typically patient when it comes to the service industry however, the experience in this location has to be one of the worst I’ve had. Not only did I place a mobile order, but then was kept waiting for over 40 mins for it to reflect up as ready (which it was not). More than that, I saw a number of people whom ordered in-store and left with their order, while I still remained waiting.

I proceeded about 30 mins into waiting to ask for a status update on my drink and went out of my way to ask them to disregard the cold foam in my order just to speed up the process. They then gave me what appeared to be my order which was a hot matcha (when I ordered an iced) and dismissed even adding a pump of flavoring (which I had paid for). Ended up just leaving with the hot drink, as I couldn’t wait any longer for a re-make of a new one. However, to have been kept waiting for almost an hour for one drink (that was ordered ahead of time) is absolutely insane. More than that, the order I received was completely different than what I paid for, even when asking them to remove aspects in order to make the barista’s job easier.

Truly hope they get to work on their overall team efficiency, as I think if more baristas were actually making drink orders, there wouldn’t be such a...