We got compensation for the food last night but we had returned our entrees and I think the management should know the reason why they lost their profit.

We went there last night for our reservation at 8:30 PM for party of 12 people . And they took like 30 minutes to find table for us. The table had set in the deepest corner of the restaurant with SMALL tables same feeling like you go out for the cheap meal at local restaurant. The table still dirty and most of the chairs still has a piece of food on it. We have to clean it by ourselves. The plates on the table also dirty, we have to request them to change 8 plates which has grease and some mystery green substance on it. We will report this to health department to investigate their cleaning process. And the guy who served water to us use the bottle neck to move the glass on the table and he spilled 15% of our $9 sparkling water on the table without his apologize. One of us used his serviette to clean the water himself because the water started floating around and the busboy never come back. He still take care of the remaining table in the same room but not us. We had never had our second glass of water from him or this is policy of the restaurant to serve only one glass of water? and my diet coke has never existed. We stay thirsty all night until we walked to the get the water from your station at 11 PM. For the wine, we ordered 2 bottles of wine at the beginning for start they bring 2 bottles of wine but open only 1 of them and when they serve wine they POKE on our shoulders and asked 'Do you want?' Are we misunderstanding something? We think we have a dinner at the fancy restaurant, didn't we? Next time if you decide to come to dine here bring your own wine opener, so you don't have to try to get their attention for opening the wine. And they pour wine for us only the first bottle. It's buffet style here, you have to get yourself wine and water. They are not their to help you even they get $436.88 for the tips and the waiter get extra hand tip $200 in cash!!!!!

Once the waiter come to take our order they take the appetizer at that time is 9:15 PM, approximate 30 minutes after we got the table.

And the appetizer coming at 10:00 PM!!! We do understand that the seafood might serve cold but the calamari, bourbon bacon, burgers, and etc. shouldn't!!!

And again our entrees come at 11:05 PM, which is all cold as your service. We came here at 8:15 PM to have food at 11 PM. Sounds wonderful right.

When the guy came to serve our entrees, he just shouted (Yes, that's the right word shouted) the name of food at the middle of the table. LOBSTER!!! STRIP!!! LAMB!!! And he just slam the poor plate in the middle of the table. I would like to tell him that the plate is not his bedroom door. It can break. Oh such poor plate. By the way, you should train your server to told the customer about the temperature of each dish because you sold steak and normally people order in different styles of how it cooked. We DID NOT order steak for share. We ordered individual entrees. Such as my one, I ordered the porterhouse and I specifically asked for black and blue which is not particularly look like what I ordered. And the guy who served this just shouted RAW and placed it to the girl who sit next to me. I'm surely that's not for her because she ordered the filet mignon with raw temperature but the filet mignon also doesn't exist here. They still serve the random food to all of us and everything else is cold like it finished cooking an hour ago. Oh I forgot, your restaurant might have policies that serve everything in cold. There's unnecessary to mention about how it cooked. My apologies.

By the way, most of us not in the mood to eat anymore and we just to tried to hear sorry but no sorry from your team such as 'I'm not your waitress' or 'I'm not the one who served you' or 'I'm sorry I understand you but we busy tonight everything is back up.' It's not sound like my responsibility about how busy you're. I have more details to share but that'll be over limit on google.