Taco Santana — Restaurant in New York

It sounds like you had quite an unfortunate experience. If you plan to share your feedback, here is a structured way you could present it: I recently visited your restaurant because I enjoy trying new places, especially small businesses. Unfortunately, my experience was disappointing. Food Quality: The plantains I ordered were half raw and half cooked. When I requested them to be refried, the staff seemed reluctant to accommodate what I believe is a reasonable request. Additionally, the tacos had only a pinch of cotija cheese, and when I asked for more cheese due to the absence of crema cheese, I was told I would be charged extra. Customer Service: The response to my request for refried plantains felt unwelcoming. It's important for customers to feel their requests are valued, especially when it concerns food quality. Environment: The temperature inside the restaurant was 88 degrees Fahrenheit, as indicated by my Garmin watch. This made the dining experience uncomfortable. I believe these issues need addressing to improve overall customer satisfaction. Unfortunately, this was my first and last visit, but I hope you take this feedback to make positive changes for...

Delicious tacos! I ordered the shrimp, carnitas, chicken and chicken tinga tacos today and they were SO good and so fresh! It's definitely a tiny "out-of-the-way" spot, but when I got there, there was already a line of people waiting on orders- which is usually a good sign. I will absolutely be back if I'm ever in town again. So so good! And the people who work there were really friendly and accommodating. Definitely check it out if you're in the area. It's right off Broadway on a little one way street (Keap St) and it's next to impossible to find parking but your efforts will be rewarded! Only complaint was the tres leches cake :( I am super picky when it comes to tres leches and flan so I'm almost never happy when I order them from different places, and their tres leches was not so great. It definitely wasn't bad, it just wasn't really fresh, the cake itself was too rough/coarse, it randomly had canned peach chunks in the middle (? weird) and it just was NOT traditional tres leches. (Side note: I've been searching all of NY to find a great tres leches and have yet to find one...so if anyone out there can point me in the general direction of a really good tres leches PLEASE DO...

Taco Santana used to be a really good spot for all kinds of things but today I called and I asked them for steak nachos they didn’t have any steak when I got the nachos they didn’t have the Mexican cheese is melted mozzarella barely any beans really dry nachos the cook the chicken wasn’t cooked this I also ordered a chicken a shrimp taco the shrimp taco only had lettuce nothing else and I asked for a Elote and after I already paid she said that there wasn’t any more mayonnaise that she’s going to Subfor sour cream after I already paid … the young girls in there don’t know what they cooking or doing I miss the older lady that use to be there talk fell off big time talk didn’t have anything today worse mistake to waste money on food that wasn’t good not how I remember it . You guys need to check the workers there because they not doing so good no more you have lost me as a...