Tacos El Chuleton — Restaurant in New York

So upon doing research, trying to find the best place in NYC to get Birria tacos delivered. I stumbled across this place. I’m very specific about my food and the places I order from. I always google the restaurant and read as many reviews as possible prior to ordering. After reading a few reviews found here on Google, I made the decision to not order from this restaurant. Not because there were reviews about the food being bad or anything of that nature, but because of how the management responds to customers who had an issue with their experience or food at this specific restaurant. I see a lot of back-handed comments coming from the management in return to the customers issue. One customer stated they asked for beef, but got some sort of pork product like (bacon) instead. The managers response was “we know the difference between bacon and beef”. That is ABSOLUTELY not how you run a hospitality business. An apology followed by some sort of compensation or a solution to the problem should be offered. There is also a comment where a customer explained that they didn’t have the best experience with their food. The managers response was that “when people write these reviews it is intentionally hurting the business, especially a small business”. No one is “intentionally” doing anything but describing their experience. It’s up to YOU “the manager” to make it right and make sure it doesn’t happen again so that your business can continue to be successful. My reasoning for writing all of this is to inform the management so that they can prevent themselves from potentially hurting their business. Believe it or not there’s lot’s of people like me out there who always reads reviews not just from the customer, but how management responds as well. A bad manager’s response can be just as bad as a customers bad review and turn a customer aways just as fast. Either way good luck moving forward, I just felt like this was...

I ordered some chicken nachos and for some reason the food tasted like toothpaste and chicken was extremely salty. I was accompanied by my 10-year-old daughter who also tasted and confirmed that it tasted like toothpaste. I kindly asked the worker for my money back because it was inedible and she said that they do not return any money. I then told them that I would report to consumer affairs because if the food is bad, they should just give the customer their money back or some kind of store credit but, in this case she wasn’t offering me anything but a simple no. The only reason that I got my money back was because they called the owner and the owner gave permission to do so . The lady with red hair told me to come back in the night when the owner was there but I live in New Jersey and I shouldn’t have to come back to the restaurant in order to resolve something that is not a big issue. I go to many restaurants in New York City and I have never had this issue before it’s ridiculous and I feel that the owner should definitely have a return policy if there is something wrong with the food without getting offended. I really had to dump it in the trash and take it out the trash to show the worker. It really sucks that the workers have to deal with these no return policies....

Have been ordering from this place for years. However, today I went to order and some lady with blonde hair that works there gave me such a disgusting experience that I will never go back. As I was ordering my food she was telling me to hurry up, hurry up that the meat is burning as if it’s my fault and as if I’m not spending money and deserve appropriate customer service. I already knew what I wanted I was not taking long to order, she was just very nasty and uneducated. After I ordered, I was standing there waiting for my food looking at my phone, she looks at me and say how can I help you, your food is not ready now is that I’m going to start cooking the meat without me even saying anything. I instantly asked her if I can cancel my order and so that’s what I did. I’m on the phone explaining what happened to my cousin as she’s processing the receipt she jumps in and says next time order online with an attitude. I will never order from there again and if that’s how they’re taking orders now maybe they should educate their customers instead of being rude. It took so much in me not to curse her out and keep calm....