Tim Hortons — Restaurant in New York

Placed an online order with breakfast and coffee, went into the branch to pick up but was told they do not serve food. Got in touch with customer service and was told I needed to get a refund issued by the store manager or owner. Went back into the branch to get said refund, but was told nothing can be done at the branch and wait for a manager. I had to spend 3 days time going into this location for a conversation with the manager before finally seeing one. Was then denied said refund and was told to call customer service again. One...

This place has the worst customer service of any Bolla Market/gas station.... Mr. Singh needs to attend to these complaints as they are serious and bringing light to possible harm in future on the staff! I cannot believe the incident today as the young woman cashier (as well as manager) accused my child of frequently coming to that store and panhandling ???? How is that possible living all the way in Queens??? She was sadly mistaken... and goes to show how easily someone could be...

The restroom is always locked for customers. When asking to use it, I'm told that it's not working this has been the case for over a 1 1/2 years. My cousin who is gay is denied service, even if it's to buy lottery tickets or scratches. I have seen it for myself how they treat...