Trattoria Bambino's Pizza — Restaurant in New York

I've been a costumer for 2 years and everything was good until today that I Ordered a Quesadilla something on it was rotten already. I had tiny small bite and found out wasn't fresh. Call back to make a complaint and return the food the cashier answer and send me something different. After 5 minutes got a Call back from somebody else at the store most likely manager/owner don't know. Telling me why I had small bite which " I reply to him I just opened and was about to start eating it had small bite and found it right away something was rotten" He said to me you are not supposed to try the food if you know is rotten. I reply to him just had small bite and found out was rotten. He said to me Don't call back anymore to the store we won't provide service to you. And we will put it a mark on your name and never will give you service anymore.

Which at the end of the day I don't care I'll go somewhere else but I have to put a complaint because after 2 years of been a Costumer this is the treatment that they give you. Very disrespectful and terrible. Won't come back there. Sorry the lose a costumer today but it clearly seems...

While their food is good their service especially the girl who takes phone orders leaves a lot to be desired. I repeated my order to her 6 times and she still got it wrong and when the order was picked up and the mistake found, they charged full price instead of the meal price. I called on the phone and spoke to the manager who defended the girl instead of my loyalty. I've been using this place at least twice a week for almost two years! What happened to the customer is always right especially in a service industry!! I'm glad they can afford to lose about $50.00 per week because I wil NEVER use them again. Dominos may not be great but they get the order right, can and do make it up to you if they make a mistake. That's customer service!!!! Learn from your mistake...

Monday pizza deal great! Chicken parm sandwich nice size and good taste, so far the chicken tasted fresh the large tacos are a good choice too but the price a little high.