I will say this place could have gotten more stars if it was based on the food only WHEN they get the order right!Also,I have only been here a few times and what I ordered, in taste it was good thatâs is WHEN they got it right as I said earlier.Each time, they refuse to put cheese on ALL of my sandwiches! I order several sandwiches and itâs like they cannot comprehend that ALL of the sandwiches in ONE order requires cheese! 3 times this has happened already and itâs annoying.I could have lived with that and returned until something very disturbing happened.I ordered early in the morning, (2 sandwiches)one they left out the cheese as usual the other was very good so I returned some time later in the day to place another order.when I got there, the guy who makes the sandwiches was at the register taking orders.He took two orders before me (that I saw) then proceeded to return to the deli portion to make the sandwiches using the SAME GLOVES that he just handled money,computers, credit cards and garbage with! I specifically watched him and when I saw him heading for the food, I asked him to change his gloves. He was clearly annoyed as snatched the gloves off and proceeded to tell the lady preparer to make my sandwiches instead!Why should you be annoyed because I donât want you to touch my food with the same gloves u just used for the cash register, money,pen,credit card and to open n push down the garbage in the can and the lid. In times like these where proper precautions are absolutely imperative you should change your gloves regularly. Because of this, I will never return and I spend $20-30 every visit. This unsanitary behavior has turned me completely off from them. The cashier should stay in her section and the food preparers need to stay in theirs. If the place is too busy then hire more employees OR train the food preparers on proper sanitation and food prep/contamination/unsanitary behavior OR customers will just have to understand their understaffed and just have to wait! There should never any compromise in proper handling...
   Read moreBeen here before and i donât know why I came back. The staff working. Aside from the young Caucasian girl are all rude and have no customer service skills. Prices are outrageous and robbery. I bought a muffin here, STALE and was horrible. Second time I bought two pastries. First was ok beat was packaged - but I was charged for a drink ? Second was one nastiest rainbow cookies I ever had. I donât think any Italian American would call this legit. The only Thumbs up Iâd give is their selection. One of my friends ordered roast beef sandwich and it was all messed up while he paid a fortune Wasnât cooked - bloody disgusting. I witnessed this Second was when my other friend ordered burger and fries. Of course MAD expensive and they forgone condiments and parts of burger, the look on his face was like little kid that dropped their ice cream. 1.3/5 ...
   Read moreUpdate 10/13/2023 Decided to try them 1 more time, because the 1st time I had a hot roast beef and mozzarella hero from them it was great....... And, guess what??? Again they failed to follow directions and I got a cold sandwich. I called, yelled at the girl, she says sorry. Store credit or remake. Well I'm not driving there. ..so while she had me on hold, I submitted a request and grubhub giving me a full refund of the 27$ I blew on this sandwich... why can't these girls behind counter follow directions????
Ordered through Grubhub. Spent 40$ on 2 heros, soda and coleslaw. 1st time I've had slaw with no mayo and it sucks. I asked for salt and pepper. Neither hero had any, no taste at all. I also asked for extra mayo. 1 hero had a little, the other none at all. Never again...
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