Oasis Palace — Restaurant in Newark

I didn’t have high hopes to begin with based off of some of the reviews seen here, but Nirav and his staff left us highly unsatisfied after spending $23,000+ for our event. I would highly advise you book your event elsewhere in the Bay Area, even if it requires a bit of extra commute time for your guests. This venue requires full payment beforehand, but puts in half the effort on the day of the event.

Initial Consultation The initial consultation with Nirav was good. He and his staff promised us the entire main hall, decent pricing, and despite Nirav entertaining other guests and taking constant chewing tobacco spit breaks, overall it felt promising. We were given a few discounts and were able to negotiate menu upgrades, reviewed decor quotes, and other added expenses that we wanted to have.

Second Consultation This second consultation is when things started to go bad, and in hindsight I should have seen the signs and stopped working with this venue. As it just so turns out, someone else had booked ⅓ of the second hall and happens to be a “close friend” of the venue owner. Therefore, we were told to either accept one of their other halls (which would not be big enough to accommodate), or accept ⅔ of the main hall and the FULL outside where food would be set up. Note: Please beware of this “close friend of the owner” scam that Nirav may try to use on you.

Since we were close to our wedding reception date and time was running out, we decided to believe in Nirav and his staff, paid the deposit, and took his word on all of the reassurances he gave about space, noise pollution from the other event, and having the entire outside area as the food serving location.

10-day prior Consultation/Decoration Appointment 10 days prior to the event, this appointment was a wreck. We were at the venue from 7pm to 11:45pm. Nirav was hastily running a reception, tending to other inquiries, taking tobacco breaks, and serving us everything except for the food off of our decided menu - all while trying to help us finalize our decor.

You can make the argument that their decor pricing is high, but look, you are paying for the convenience of having everything done “in-house”. It’d be worth it if Nirav followed what you had asked and paid for. Surprise, surprise… he did not deliver (more on this below).

After nearly 5 long hours of doing something that should have been 1-2 hours max, we left home convincing ourselves as best as we could that everything would be okay on the day of the event.

Reception Day My wife and I arrived early to the reception hall, only to find to our horror that barely any of the promises that Nirav had made were met. We only had half the main hall, only ⅓ of the outside area when we were promised it in full, and the venue was definitely NOT enough space for our guest count as Nirav had said it would be. There was a table in the middle of the dance floor… why?? The center pieces we had decided on and paid for were not used, the backdrop was not what we had agreed on, the center chair was different from what we had selected, and the extra photo booths backdrops that we had paid for were not decorated how we had agreed on them to be.

Food was coming out late, and we had to have people constantly urge the staff to get things ready on time. We paid for a next day edit from our videographers to be played, and Nirav had promised that there is a functioning projector in the back half of the hall. If you take a look at some other reviews, it turns out that this projector has been broken for quite some time and staff come out to try and fix it every time as an act.

Having already taken our money, we had no choice but to continue on with our event as best as we could.

Summary Nirav is a scam artist and I would not believe a word that he or his staff tell you. They will overpromise and under deliver, and will treat you like you are stupid. Stay clear and find...

Horrible unprofessional people. This place should be closed and Sonia/management should be fired. 100 negative stars for this place.

We booked the first hall near entrance in February for my wife's baby shower. Everything seems fine and Sonia whom we were dealing with seems very nice and professional. Our event date was May 21. We visited the place 1 week before the event date, just to check everything is in place. Sonia told us everything will be great and she herself will be there early morning to make sure all is perfect.

Trouble started just 2 days before the event. My wife just randomly called asking Sonia about the balloon's color she wanted for the decoration and she informed us that the hall we booked will not have renovation completed by Saturday, so they have changed our hall (one near restroom). I didn't liked it all, but 2 days before the event we had no choice.

On on event day:

11 am : I got a call from my wife that Sonia is nowhere to be found and she is not picking up her calls. My wife (7 months pregnant) had to run around the staff asking them to start with arrangements and decorations.

When I reach there at 11.30, the hall was empty except few tables/chairs. Somehow the staff under my wife guidance did most of the stuff, but it was already 1.5 hour past the function start time and many guests had already arrived.

1 pm : Hall is ready, guests are there, but no appetizers or water is served yet. I had to beg a couple of times to staff to at least serve the water. Few of my guest left without even drinking water.

2 pm : At-last appetizers were served. The chat had no taste and gobhi manchurian- you had to had iron teeth to chew them. Once the serving dishes were empty I have to leave the ceremony in between and had to go to kitchen and ask staff to get the soda/water refills and more appetizers.

3.30 pm : Finally they serve the cold lunch, still no water. Rice were half cooked, naan were cold, curries were all dried up. And panner was no-where to be found in Shahi Panner.

4 pm : The old guy who seemed to be in-charge ask us to vacate the hall. Seriously!! Giving us the hall 2 hours late, serving us cold food, this was not we were expecting.

4.30 pm : We wrapped up everything, with me and family without eating anything. At least they were generous enough to give us to-go boxes to pack the old frozen food (rice/naan only).

Now about Sonia, she is such a big time liar. Few other people told me that she did the same with them too. The next event which was going to held in the hall we were, the organiser told me that Sonia was cancelling his event altogether. He and other organizers had to fight with her to get the hall. For them also she used the same trick, showed one hall and gave them another.

Also the hall we booked earlier in Feb was completely ready, all renovation completed and there was a engagement ceremony going on there when we left. The hall she put us onto, was next to restroom, with people (there is a gym and kidz zone in same building) peeking in all the time. I had to request them 10 times to put a curtain on the big window, so that there can be some privacy.

All of the positive reviews are fake, posted by friends/family/employees of the Oasis. If you read other reviews, you will know what I mean.

Avoid this place. It's not worth it to have such a headache. People hold events/ceremony to make beautiful memories, but these crooks make it a nightmare. We had hold events at many other places like Raja Sweets, Hayward / Bombay Garden, Newark / Turmeric Restaurant, Sunnyvale. Those are a bit expensive as compared to Oasis, but we had good experience with them.

People save your money/energy/event and take your...

We made a reservation at this establishment to celebrate my daughter's third birthday, The hall and decorations exceeded our expectations, and the food was exceptionally delicious, leaving our guests thoroughly satisfied with the overall ambiance and decor. The recommended vendors by the management were exemplary.

But unfortunately, we experienced unprofessional behavior from the management, particularly Nirav Shukla, regarding the food service. While Mr. Shukla was initially pleasant and accommodating, it became evident that his primary focus was on maximizing profit.

Despite agreeing to allow us to keep the remaining appetizers beyond the designated appetizer time and before the commencement of lunch on the day of the birthday, the remaining appetizers were inexplicably removed from our table without our consent when the lunch was served.

Our order of Kulfi for dessert was disappointing as it arrived excessively cold, almost like a frozen rock, and was buried under a layer of ice. Furthermore, although we were billed for 40 servings of Kulfi, only around 20-22 portions were actually served to our guests.

The situation escalated when my wife raised a question about the missing appetizers, as we had been charged for additional appetizers per guest. Mr. Shukla responded in a rude and aggressive manner in front of our guests, causing us embarrassment and discomfort. Additionally, the late-arriving children were deprived of any appetizers.

Initially, we had requested only Garlic Naan, but Mr. Shukla suggested we also include regular Naan, to which we agreed. However, on the day of the birthday celebration, despite our request to have them served separately, the staff disregarded our preference and mixed both types of Naan together, depriving our guests of the opportunity to enjoy both varieties individually.

Overall, the additional charges for appetizers and the subpar quality of the food fail to justify the experience. I would caution future patrons to exercise caution when specifying the number of guests and to not be swayed solely by promises of excellent communication before the party. It's imperative to remain vigilant and assertive to ensure a satisfactory dining experience.

There is a crucial need for more professionalism, especially when dealing with married couples.

Some interactions observed between the staff and couples were unsettling and could potentially lead to unnecessary discord. Simply relying on ambiance, food quality, and prior communication isn't sufficient when aiming to deliver truly memorable service for family events.

The management must ensure the hiring of empathetic and tactful staff, particularly when handling couples, as their actions can significantly impact post-party experiences. It's disheartening to witness the unethical tactics employed to sow discord between couples for personal gain. Family events are once-in-a-lifetime occasions, and it's imperative that the administration takes utmost care in managing them, prioritizing sensitivity and respect in all interactions because children are involved in all memorable...