Papa Johns Pizza — Restaurant in Newark

If I could I wouldn't give any stars.... I ordered a large double pepperoni with chicken and a few other toppings. I also specifically asked for bbq sauce instead of the normal pizza sauce as my husband is allergic and cooked extra. I also asked for cheese, peppers, plates and ranch. I should have known than that they were going to get my order wrong as the lady who took my order didn't even seem to know what she was doing. When my order arrived the delivery driver was extremely rude, when I asked if he brought the plates and ranch he stated no that he wasn't told to. When I asked him how much and went to hand him the cash he snatched it out of my hand and tried running off after telling me a different price than what I was told over the phone. When I stopped him and questioned the price he simply said the price was on the box. And kept going. No tip for him. When I opened up the box to see the pizza itself I noticed that the toppings that I asked for were very limited, and it had pizza sauce instead of the bbq sauce that I asked multiple times for. When I tried calling the company they stated that if I wanted my pizza fixed I needed to bring it back to them. If I was able to do that I would've went to pick it up in the first place instead of having it delivered. Overall very disappointing and won't order...

Ordered online at 12:41pm, said it would be here 22 - 32 minutes later. I call and add a 2 liter of soda, i was told i can't add it because i already ordered, the person tells me to hold on and then adds it. I also ask for cups, napkins, and plates. She says she will let the driver know. 1:20pm, i call because they are late, she tells me they will be here any minute. 1:22pm, driver calls me, tells me he is on his way. 1:35pm, driver arrives without soda, plates, napkins, and cups. I tell him where is my soda, he looks at his ticket, "oh yeah". He mumbles something, starts to leave. I call him over, he tells me he will get the soda from a local store. I call the restaurant at 1:38pm, tell them its late and the driver forgot my soda, the lady tells me "he's just a driver, he will get it from another store" She offers me 30% off my NEXT order, ask if i can just get something NOW. She says no because your order was already made. I tell her " how about you give me some cheese sticks with the soda, and utensils, she tells me no because he's not from our store. All my wat. 3/10 service, at least the pizza and...

Papa John did an automatic contactless delivery on my order. It was left outside my front door with us not hearing an knock or anything. I found it 10 minutes later when I checked the e-mail and the tracker said it was already delivered. I feel bad for the delivery driver as I had a cash tip for him and put zero on the credit card I paid with.

update today 7/3/22 (7 months later)

They have not just dropped my pizza at the door again and mostly been doing better, but today they decided to cheap out on the toppings. I didn't count until the second round, but on half a large the works pizza we had a total of 5 1/2 pepperonis. In general there were only toppings on the inner half of the pizza and the outside 2 inches only had cheese and a(singular, mostly onion) topping laying in the zone here or there

I guess if the skimping on toppings continues I will completely stop ordering from this chain.

update 9/3/22

Last couple of orders have been ok. I went to order today and the price for a specialty pizza with their promo has changed from $13.99 to $19.99. Placed my order with Dominos for a...