Once Upon A Child Newark — Local services in Newark

had a really bad experience today. I was looking for a place to donate my baby gears, it's such a waste to toss them into recycle bins, and while this is not a charity it's about the once place that takes in baby gears in the bay area. so I drove 30 min one way there, only to be told that my stroller is of a bad model, my tryke is not clean enough (there's a spot on the inside of the sun shield, that's fine, I took them back to my car, and waited for them to evaluate the clothes I brought along. All the clothes were washed from last use and held in a bag in garage, but per the direction of their website I packed the clothes into a box nicely. And you know what, they told me none is acceptable - they are too dirty/old/foreign. I couldn't believe what I heard, so they said the Uniqlo pieces that i bought in SF is not of US size, the Carter jacket is not acceptable as it's supposed to be in 3 pieces (the hat is missing) and when I asked, what's wrong with a body pajama that's barely worn, they ran out of reasons and kept fumbling around, and whola, here's one 2mm long thread at the bottom of this one! What's more, the manager Nolan even picked up one linen one piece, which is of course wrinkled, with his figure tips, as if it's a dirty diaper, and asked me, would you buy it? would you buy it? While it may seemed to him that I was the one taking money from him (as I am the seller), this store only exists because of the sellers! based on what I get from the three pieces that they managed to take in, versus the price I see from the store, they make a hefty profit on these sellers! What a rude and condescending for no good...

I have been a customer for many years and have found a lot of great clothes and toys for both my kids here. I have saved so much money by not buying their clothes and whatnot brand new. They just had a clearance sale and I got a lot of great clearance toys for like $1-5 that would otherwise cost upwards of $15-30 new. It seems the negative reviews are from people who can’t follow directions (if you want to sell, there are simple rules many people are incapable of following) or people who are angry the store owners won’t buy their garbage for top dollar. I have always had a great experience buying clothes for both my son’s here and selling also. I am always pleasantly surprised with how much I’m offered for my son’s clothes that I’d otherwise donate. Most of the time, they only take about 1/3 to 1/4 of the items, which is fine. The wait time is always long, so I’d only come to sell if live in the area or have errands to run. Overall, the customer service is usually good, great prices when buying clothes (I can buy 5-6 clothing items for the cost of one at target or carters) and pretty generous offers for clothes I’d otherwise donate. No parent buys their kid’s clothes for the ‘resale value’ - so getting anything for used clothing is appreciated. I think before you come to sell expecting a full return on your investment for your used and worn clothes, you should probably give yourself a...

Recently sold here and I felt the staff was very rude. Usually I don’t leave reviews and I shrug off ppl behavior because it’s not worth the energy but they were really just not giving good customer service. I shrugged it off and left to wait a few hours for my items to be processed. When I came later for pickup I witnessed them being even ruder to a few customers as I looked around. My 16 yr old turned around abruptly and couldn’t believe how they were talking to some customers. If they are going to turn ppl away at a certain time it should be stated on the site that you have to wait 2-3 hours to process items and don’t bring them after 3pm. Instead of using my money to buy things from them my kids and I just left. They took quite a few of my items and it was nice pocket change. I still took a full bin of unworn Nike, Adidas, etc clothing/hairbows and brand new Vans, Converse, uggs and sandals that they didn’t purchase to the donation bin up the street because everyone around me including myself is having boys and I had no room for the baby girl clothing. They need to take a customer service course bcus their...