Ray’s Sushi Izakaya — Restaurant in Newark

Awesome restaurant was outstanding customer service. This restaurant demonstrate how can you turn into a Ok or even Bad Customer Service into an outstanding customer service. Came here on Wednesday evening around 7 PM. No waiting got seated right away, associates are very friendly. We asked for one hot water and one cold water, and I guess they’re too busy and they forget about it, But eventually they brought 2 hat water and to 2 cold water. So yes, when you forgot what the customer want and the easy way to solve it just to bring a little bit extra, and that totally worked. We ordered California roll, extra spider, something scallop roll, and sashimi salmon. The first waiter who took our order didn’t put into the system, another waitress come and ask if we ordered, we said yes. And five minutes later, the first waiter who took our order came back, He asked about our order again and then input into the system. He apologized and also let us know that he expedite our order. We got everything within maybe 15 minutes, and everything tastes really good. During the whole dinner, he came back and doublecheck to make sure we had everything we need, and also apologize one more time. After we finish our dinner, we asked for to go boxes. He offered a free ice cream and apologized one more time for the wait. And as I always believe customer service is the most important thing, all right, one of the most important things when it comes to restaurants. And it is OK if you make mistakes, everybody does, the most important thing, It’s how you react and make it back, a bad experience could totally be transformed into an outstanding one. That’s why this is a five star. And he totally worth it. Highly...

Today was my first time here since I moved a year ago. I've wanted to try this place and finally made it happen. It's a lovely facility, immaculate and the staff is friendly, the prices are right! I tried their Lion King Roll and the Godzilla Roll; they are so delicious and their drinks. I was in a mood for sake bombs and enjoyed it very much; the waiter was very attentive and had good recommendations. I will be a customer from now on. I highly...

Food was pretty good, service not so much. They were quick to get your orders to the point it felt like being rushed but after that, they were not attentive. The servers seemed very robotic with no facial expressions that seemed like they just want your money. At least that's how I felt. I hope the other guest didnt feel the way I felt. They also charged me $2 more than what was advertised on the front board by the door listed on...