I had a pretty mediocre experience here, and I wouldn't recommend it. The service was pretty quick in the beginning and got us seated and our drinks fairly quickly. They didn't ask if we wanted bottled water when we asked for water for the table and brought us tiny bottled water that we only found out after, were 4 dollars a pop.

They brought out a main course to one of our guests first, then about fifteen minutes later they brought out 2 other main courses- but they were both the wrong order so- they took them back. Then about fifteen minutes later, they brought out an appetizer we ordered. About fifteen minutes after that- they brought out the correct orders for the two mistaken entrees. The food was ok, and the portions were large. The seafood that came out to the table was all nicely sauced and seasoned- but the beef was completely dry and didn't even have salt on it. The chorizo was pretty good, and the rice was lukewarm.

So- from the time that the first entree hit the table, it was at least a half hour before we all got our food. Throughout the whole time we were there, they never asked if we wanted more drinks or if we needed anything.

When we got the bill, I was surprised to see a few oddities: first they rounded up the prices to the nearest dollar. So if something was 16.95 on the menu- they charged 17.00 on the bill. Then they added a service charge (for a table for 4) of more than 20%. In my opinion, this charge was slightly hidden on the bill as it was literally a scribble when everything else was legible. I don't know how they arrived at this service charge either, but it was approximately 21.5% of the bill.

After all this I decided to ask for a manager- something I do not take lightly as an experienced server. The manager came out and I asked what the charges were, and explained our displeasure with getting the wrong orders then having to wait an extra half hour to get the correct items. He offered no sympathy and seemed like he didn't even want to talk to me. I asked simply if he could at least give us water or soda to make up for it and he said no, they didn't do that. He said they offered us coffee (they didn't) then asked if we wanted hot coffee (after sitting out there in the sun waiting for them for well over an hour). I politely declined and paid the bill because I just wanted to leave after all that waiting.

Overall it was a really bizarre experience to be honest. They seem like a reputable and trusted family restaurant - yet they still feel the need to nickel and dime where they think they can get away with it.

Bottom line: They have absolutely no issue charging you a mandatory service fee and then giving you very poor service.