Moe's Southwest Grill — Restaurant in Newington

The girl that made our food apparently doesn’t know how to do exactly that.. her job, aka put cooked food in a bowl... I’d be willing to take that as a mistake, however, the manager I spoke too (I presume Sergio as the receipt says but I could be wrong) was off putting and a bit rude despite my calm demeanor… doubling down and talking over me/cutting me off insinuating it was our fault the worker did NOT put guac on the bowls and proceeded to charge us AGAIN for “extra” guac on the side … said that she got “confused” when my partner tried to reconfirm the order with her, claimed that my partner asked for extra when in actuality he asked to pay for guac after the girl said there was no guac on the order (which there was, with FOUR asterisks next the the word guac on the receipt and sticker on both bowls). Just say she doesn’t have the skills to effectively communicate with customers. My partner was in a rush to work and didn’t have time to check and just expected the worker to know on their end, because well… it’s their job to just read the sticker… I received no apology, only excuses and false claims and he hung up right after confirming he’d give me a refund after I informed him there was no guac what so ever in either bowls, did not tell me to have a great day or anything just hung up after I said “I’d greatly appreciate that”. The food is not worth the price or disgusting attitude. The food has no flavor, the rice is gross/undercooked, barely any meat, the “pico” isn’t even made correctly it seems, the chips are flimsy the queso is non existent. Seeing other reviews leads me to believe terrible service is a reoccurring problem. I wouldn’t be surprised if this...

Absolute nightmare at this moes location. Ordered a stack and a burrito for myself and my friend ordered just a stack. They gave someone that was there well before us the wrong meal meanwhile they had no idea who’s food was what and then gave my friends stack to the guy. Still unsure who’s food they gave to him had to figure that out until they finally realized it was my friends stack. After this whole mess asked for it to be comped and was immediately given attitude by the guy working the register yelling across the building saying to his co worker “hey Jose this guys trying to get a free meal” Actually I was just trying to get my food the first time which was far too complicated for these employees to handle. Meanwhile they take the wrong order food from the guy before and they were talking about bringing it to the back to eat. So you guys go and take free food to eat but when you give our food away to someone else we’re expected to pay and on top of that he goes “well I re made it” as if he was doing me a favor by doing what we had originally came in for. Would never go back to this location unless they hired new staff who aren’t all rude and disrespectful and can handle knowing who’s food they have right Infront of...

Total win!

Earlier this week, I didn't have Moes anywhere in the area so I went to chipotle to get a bowl. I paid $15 and tell you what, the damn thing was so small (not even half of the bowl was filled and the bowl was way smaller). Im a petite lightweight woman and I was still super hungry after eating the $15 chipotle bowl.

Today I went to Moes on my way back from work and it just toally made my day to get a BIG bowl OVERFLOWING with food!!! For $12, AND a free cup of queso, AND free chips and salsa.

Makes me realize I never appreciated Moes before as I do now 😁😁😁

EDIT. Ehh I just ordered the veggie edgy burrito and picked it up, got home and was so hyped to eat it, only to find in the bag the worst burrito in the world. It had NOTHING in it. It was supposed to have guac and veggies and cheese, in addition to rice and beans. Instead, It has plain rice and beans and corn, thats it. Its literally disgusting and unedible. Im so hungry and all I got is queso 😭 And I tipped them 😭 I can't believe what Im seeing. Why would anybody make this burrito and think that's ok?! I did call the store and they are supposedly refunding me, but still - your emplyees should know how to make the things...