McDonald's — Restaurant in Newton

Costumer service was terrible. I went there around 2 p.m. to pick up an online order. I met a woman that works at the front and told her that I'm picking up. She asked the order number not even looking in my direction, and I told her the last 3 digits of the order. She asked me again doing something else in the meantime. I said I already told her and if she can't understand she can see on the phone, and I showed her the numbers on the phone. She said that she doesn't want to look. I saw another woman that was working there asking her to help me. I was already upset about the way I was treated and tried to work it out with another employee. The other one was even more rude to me and when I requested to see a manager she said that she is the one. Suddenly the first employee I talked tossed the order in front of me. The order was sitting in front of them all the time and now she knew the number without even looking at my phone or asking. I said I will leave a bad review about this but the employee that claimed that is the manager wasn't looking...

Wonderful night staff wish I could say the same about the day staff. Cashier charged me an extra 6$ then forgot to give me my entire order then after I had to walk in to get the order right and was greated with more terrible customer services by the young lady inside with the glasses and attitude 🐻like how u get mad when someone telling u giving them the wrong size drink🥲. The night staff wonderful this isn’t about them. I dont know cause they younger during the day but they had terrible customer service and need to properly trained on Greating customers and making sure the order is correct this happened at 3:10 PM Thursday the only kind person in there was the older manger who gave me the refund and made sure I was taken care of the rest seem like they unhappy there and take it out on paying customers minding...

Normally steer clear of McDonald's (and burger king too to a lesser extent) as they are meat-eaters' havens.

This one is off Hwy 95 at waltham, MA. Not sure if that's an excuse for the low rating it merits. Non-decaf Coffee really dilute and tasteless. The large size fries was anything but (we got that given that mac's fries are the best among FF restaurants 😔 - nothing much to shout home about; in-n-out is much better). No honey available for tea we ordered (but that's too much to expect from bigmac, i guess).

This review is meant to characterize how a vegetarian quality-coffee/tea-loving customer-try-to-be feels about the bigmac offering. Take it with a pinch of salt, er, big fries. Perhaps a reflection on...