Jin Fine Asian — Restaurant in Wellesley

My husband and I used to go to this restaurant often, especially when I was pregnant. We had a waitress who we loved getting, she was so sweet! But I think she's gone and lately the service has been lacking, not in speed or quality of food, but in friendliness.

The food is great, but hopefully the restaurant is reading these reviews... I went there last night for Mother's Day. We ordered the Maki plate, both my husband and I ordered one. One of my sushi rolls had a long hair wrapped up in the rice that was dragging along a couple other rolls. So of course, I didn't eat them. I politely told the waiter that the hair was there, that I wasn't upset, nor did I need a discount, and that I came from a restaurant background and just thought it would be information that they should know.

I saw him go back and all the cooks huddled around the plate, no doubt discussing the hair. He comes back and tells me that they looked at the hair, it was very long, and that it didn't come from anyone back there because no one back there has long hair... insinuating that the hair must have been my own. I am a black woman with thick, coarse, curly natural hair. The hair in the plate was fine, sleek, and shiny, like that of Asian hair, not black hair.

The expeditor in the kitchen, whom I could clearly see from my location in the dining room, was a woman with long hair in a loose ponytail. Not to mention the all the women working in the restaurant have long hair. So after his response, I'm annoyed that rather than accept responsibility for the hair in my plate, they have decided to throw fault at their customer, with a blatant lie that no one working back there has long hair. It's just ridiculous and an insult to my intelligence.

Not to mention, I am an avid Instagrammer, and took a photo of the sushi plate on my cell phone right after the waiter dropped it on my table. When I zoom into the photo, I can see the hair in my plate from the moment it was dropped on my table.

Regardless, I just looked at him and nodded my head. I thought it was nice that they give their customers a rose on Mother's Day as they leave, but I didn't want it after that. I don't know if I will come back. I've worked at many restaurants in my life and I know that my customer service skills teach me to just apologize and accept responsibility if something goes wrong with the food. And I didn't even need an apology, I just wanted to let them know about the incident to better the customer experience next time.

But what I also didn't need was someone lying to me and pointing blame at me, the customer, who is shelling out $20 for a Maki plate with hair. I wouldn't have brought it up if the hair was black, course, and curly. But the hair was light brown, fine, smooth, long, and shiny, not to mention my camera phone has proof it was wrapped into the sushi rice from the moment it left the kitchen.

Anyway, this is mostly my review for the restaurant to see. For any new customers, the food is good, just check your plate before you start eating to make sure there isn't a hair. Because if you find one at the end of the meal, it won't matter. They will tell you it's yours.

Improve your customer service skills Jin's.

Signed, A very...

My family and I have been eating here for 7 years. I was so floored by how rudely we were treated tonight that none of us will never set foot in this place again.

I called on the day to ask if they had a table for 4 people, for 6 pm. I was told yes, and the gentleman to whom I spoke took all of my information (name, phone number and party size) and confirmed he would see me at 6 pm. Table confirmed. Right. Or so I thought.

At 6 pm, when we arrived, I told the host we had a table reserved, and gave her my name. That’s when the completely bizarre, rude, shouting started. The host claimed that while she had my name and all my details that we did not have a reservation because her “policy” is that she only regards a reservation as such when it is made at least 2 days in advance. Because mine was made on the day of, and the restaurant was full, she said I needed to wait with all of the other walk in customers to see if a table came up. The lady literally scolded me - a grown woman accompanied by two children - in front of all of her staff and all of the customers in the waiting area, because I had the temerity to expect to be seated on the basis of a call on the day, rather than two days in advance. She proceeded to lecture me on the “definition” of a reservation - again, in her eyes and policy, something made two days in advance, and said she would not seat us - that we could either wait for a table to (maybe) come up or to leave. I left, taking my business elsewhere, and will not return, despite previously frequenting this place nearly weekly. Weird. Rude. Inhospitable. Short-sighted. Horrible. Never again.

I had previously read all of the reviews remarking on outstandingly rude behavior at Jins, but had not personally experienced this. Now, I know that what is written by others is exactly as it is: that there is something truly rotten in this place. At a fundamental level they have no idea that they work in the hospitality industry, and thus, being hospitable is a baseline...

Customers Beware: I had the unfortunate experience of very poor customer service from the owner of the restaurant, Jin's Asian Cuisine and Sushi Bar in Wellesley, MA. This is a local restaurant in my area, and I routinely order take out from this restaurant. Because of COVID, you are required to go to the door and are handed a bag that contains your takeout order. Today, I had an order comprised of sushi, soup, and fried rice. I picked up the order and went home only to discover that all the sushi I ordered was missing. I immediately drove back to the restaurant. I spoke to the owner to whom I explained that parts of my order were missing. Instead of apologizing and asking what the restaurant could do to make up for the inconvenience of my driving home and back to the restaurant, she insulted my integrity and motives by saying that her employee who handed me the food insisted that I was given the full order packed in two bags. When I insisted that I was given only one bag, the owner said she didn't know who to believe but was going to make my order. By this time, I was very upset not only for being inconvenienced but also for having my integrity and motives questioned, especially as a long-standing repeated customer. In response, I told the owner that she should compensate me for the inconvenience. The response I received was "well, I'm making the order, aren't I?" Great..... getting sushi that I originally ordered but didn't receive. It's clear that customer service is completely lost within this organization. Unfortunately, my situation is not an isolated event. After reviewing some of the recent reviews on google, it appears customers are getting the same type of response for missing orders. It goes without saying that I will no longer patronize...