CVS — Local services in Wellesley

I have been a customer of the Wellesley CVS for over 10 years and after my most recent experiences with your pharmacy personal I will never have a prescription filled here again. The staff is rude, not knowledgeable, records aren’t updated and completely unhelpful. I called in because I have been waiting for a steroid since Thursday. When I called for an update Marianna told me the prescription wouldn’t be ready until Monday when I began to explain I couldn’t wait that long and could she check another CVS she said “ yea yea” and put me on hold while I was still talking. When she came back to the phone I expressed how unprofessional she was and she began to argue with me. Apparently my steroid magically appeared and was ready for pickup on Friday. This isn’t my 1st encounter with her being rude and unprofessional but it will be my last. Customer Value and Service might be in the name but definitely not in your...

This pharmacy customer service and friendliness is rolling down the hill very quickly, patients files are not updated, inactive prescriptions fulfilled, new prescriptions are ignored, change in doses is ignored, bad or non-existing communications with doctor offices, pharmacy staff advise customers to pay retail price instead of fulfilling the prescription, the list of bad experience is longer than allowed space in this review. It is obvious that the CVS is not as good as it used to be, and, probably, one of reasons is that the pharmacy team is (absolutely obviously) very understaffed and overused, there are no happy faces on the pharmacy floor. Time to switch back to Walgreens, the question is is it...

The pharmacy staff is unfriendly, unhelpful, and brush you off. They aren’t willing to discuss any issues or try to offer any type of solution. Worst pharmacy I have ever had to deal with in my life. I spent 2 hours trying to understand why a prescription wasn’t covered. They kept telling me to call my insurance and handed me a paper saying see it was denied. My insurance said they was no reason it should be denied. The insurance ended up calling the pharmacy with me on 3-way to find out they never entered mother insurance card number correctly. I didn’t get an apology and when I showed up to get the medication it was basically thrown on the...