Holy Cow Ice Cream Shop — Restaurant in Newtown

The worst customer service and rudest staff I’ve encountered in a long time!!!!

I have gone there a few times this summer and each time has been extremely inconsistent. The first experience was pleasant and the person working told me about a baby cone when I said I had a one year old. We were so excited we returned for a second, that time the girl was very rude and said that what we were mentioning didn’t exist and she could give me a smaller amount for the same price as a small. The third time we went my daughter had been talking about a “baby cone” for days so we decided to drive the good distance that it is for a special treat for her. This experience was absolutely HORRIBLE. The girl working was so rude from the very beginning and looked like she was doing us a favor by simply saying hello and taking our order. Then another girl proceeded to get the “baby cone” and when she handed it to us it was maybe a tablespoon of soft serve in a cup. We went back and said how that was significantly different than the last times we had been there and she told us that maybe we were confused and had actually ordered a kiddy cone the other times. We spoke to the manager who was not very helpful or sympathetic and then also said maybe we had ordered the wrong thing. We will NEVER be returning and can’t believe that something so sweet and simple as getting a baby an ice cream turned into such a horrible experience!!! We were eager to be supporting a small local business (especially in these times) but we will make sure we go somewhere where the customer experience is...

Holy Cow is a must-stop! It’s become a habit to stop by, and for good reason— the ice cream here is exceptionally good. I want to give a huge shoutout to the owner and staff for their amazing work. The customer service is hands down the friendliest I’ve experienced at any creamery. One highlight for me is the chocolate dip. When I asked for it, I was blown away—it’s thick, rich, and truly feels like real chocolate, not just a thin syrup. This dip makes all the difference! My favorite flavor is the wild strawberry—it’s not just regular strawberry, it’s the best version of it. They also occasionally have peach jam, which is just out of this world. I can’t get enough of it. The shop itself has a charming, cozy atmosphere. There’s plenty of parking, a nice backyard with tables, a small bench, and even toy cars where kids can play. It’s one of my favorite...

Friendly service great ice cream and always a treat. I’m here tonight however to voice a small gripe. 3 times this season I’ve been there with my family just before closing (anywhere from 15 to 5 minutes prior) and the avalanche mixing machine is already unavailable/being cleaned in prep for closing. Not good for business in my opinion. I’m sure the staff is tired and wants to get home after a long hot day at work but this is one of my family members favorite from Holy Cow and has now been disappointed three times in a row this year. Pizza places don’t say “sorry we shut the oven off, no more pizza”, coffee shops don’t say “sorry we shut the coffee makers off early”...it’s just a bit sloppy in my opinion. Yes I’ll keep going back, no I’m not boycotting or angry. Just please don’t shut the machine down...