Dunkin' — Restaurant in Niles Township

Why you'd hire a new girl and then have her run the front by herself is beyond me. On top of that she has a cough and likes to cough in her hands Update: Lately, I've been experiencing a series of mishaps with my drink orders at this location, which I feel need to be addressed. On multiple occasions, the details of my orders have been overlooked. For example, despite my ticket clearly specifying a hot beverage, I received an iced drink instead. Another time, I ordered a cold brew with cold foam, only to discover that the cold foam was missing.

These slip-ups have become a recurring issue. It's the little things that count, and consistently getting them wrong starts to become frustrating. I hope to see improvements soon, as I've always enjoyed coming here for...

If I could rate negative stars I would. I have been coming to this Dunkin for the past four years that is until there was a turnover on all employees. The service has been nothing but awful! When i go in even for a simple iced coffee they still manage to get it wrong each and every single time. I rather drive 10 min out of my way than to come here. Customer service, yeah there is none. Walk in employee leaning on counter I say " Hi how are you toda," not a word back not even a " can i take your order?" THEY NEED NEW EMPLOYEES OR BETTER...

I order from the app and getting my coffee was taking longer and longer. So to accommodate, I was putting my order in 15 min ahead of time. Still, when I pulled up it wasn't ready. And when I point it out, they say "ok" and LITERALLY drag their feet while going to get it. And then hand it to me with no apology. It's been months. Today, i finally told them I've had enough. I'll go out of my way to order my coffee from a different location bcuz they clearly don't care about their...