Jack in the Box — Restaurant in Norco

Where to begin… first of all, I have never been to a Jack in Box that had some chairs across the registers for a seating area. It’s like they know they are going to take a very long to have your food ready. As I sat there waiting for someone to be ready to take my order, I witnessed an argument between employees. No care in the world I was standing there waiting to order. After a couple of minutes I asked one of the guys if and when he has a minute, I would like to place an order. He said, okay, turned around to face the fries, waited about 30 seconds, turned again to me and pretended to greet me for the first time and said “welcome to jack in the box, may I take your order?” This was bizarre, like he needed to get his stage face on before taking my order. While waiting for my food, I began to notice the girl on the fryer touching frozen food with bare hands, no gloves, just hand to food, then tossed stuff in the fryer. I then began to observe more and realized she was also cleaning and wiping her bare hands to her blue jeans; maybe because of the frozen food; then proceeded to keep working the fryer. I kept observing and it only got worse. Girl got a new bag of fries, dropped it on the ground, picked it up then opened it. Still no gloves. The opening of the bag was not big enough so she stuck her hand inside the bag to grab a hand full of fries, again without gloves, then again tossed them in the fryer. After watching her confidently working, I decided to ask someone that seemed to be the leader of the group working about the professional food handling. I asked “I don't work in the food industry so I don't know what is happening but, is she supposed to not use gloves?” “Again, I don’t know about this so I am curious because I also watched her clean her hands on her pants then handle the food.” I was told “oh I don’t know, I’ll bring it up to the manager, because I don’t know; she’s the shift leader right now.” After that, I just took my food. Tossed it in the trash outside and had to leave. I am...

The quality of the food is fine, but staff is a no-no. I have been ordering from this location for over a decade since residing in the IE, and this is far worse than Rancho Cucamonga or Chino Hills locations. Here's the story.

Yesterday the app had a Wednesday promo for a free jack wrap with purchase. Stopped by there to grab lunch with my dad and younger brother, and when my dad picked up my order before we left we asked for buttermilk ranch dressing as my younger brother liked to dip his egg rolls with it. Ordered a Crispy Jack Wrap, three boxes of 3 pack egg rolls and four of the tacos. A large stocky Latina woman who is the manager on duty (not the other one that is the slender woman), made us pay extra for the dressing sauces. Also, when we returned home to eat the Jack Wraps, tacos and egg rolls, we realized that two out of four tacos were actually missing, as well as one of the egg roll boxes. My dad had to rush back to the this location and he inquired about the missing tacos and eggrolls with the SAME useless manager, she refused to disclose her name and is so naive, unprofessional and rude that she kept bragging about her bagging the food and saying thar she went too fast so she can say that she purposely left our tacos behind.

Well guess what? She also turned her back and did not want to say anything further about the situation. How would you hire a leader who would single us out and not resolve such a simple matter? She refused to even refund the money from the missing items, which I am very disappointed and horrified. We will also have to end up waiting for the credit card company to refund us via a dispute resolution process.

I will have to end up going to the Rancho Cucamonga location near my Apple Store from now on. Even though it is a bit further away their employees get our orders right...

This jack in the box makes the best milkshakes I've ever had!! Idk what they do different but they honestly are the best! Also whenever I have had an issue with my order, they are happy to fix it. No dirty looks or bad attitude comes from the workers here! It's all around the best local jack in the box!!

UPDATE TO MY REVIEW: AFTER BEING A LOYAL CUSTOMER HERE, A CUSTOMER THAT LITERALLY COMES HERE MULTIPLE TIMES A WEEK AND EVERY TIME I COME I SPEND AT LEAST $20 .... IF I BRING MY KIDS ITS $60+ EACH TIME..WELL ON FRIDAY I CAME AND ORDERED MY FOOD AND DIDNT NOTICE UNTIL I WAS ALREADY HOME THAT THEY NEVER GAVE ME AND MY HUSBAND OUR MILKSHAKES, WE HAD GOTTEN OUR SODAS SO APPARENTLY IT SLIPPED OUR MINDS. I CALLED AND SPOKE TO ONE OF THE WORKERS WHO SAID SHE WOULD WRITE MY NAME DOWN AND THEY WOULD REPLACE THEM FOR ME. SO LAST NIGHT ME AND MY HUSBAND HEAD DOWN THERE FOR A MIDNIGHT MILKSHAKE (BECAUSE IM CLEARLY OBSESSED WITH THEIR MILKSHAKES), BUT WHEN WE GET THERE THE LADY INFORMS ME THE PERSON WHO TOOK MY CALL oDOWN AND TOLD ME TO COME DOWN IN THE MORNING TO TALK TO THE MANAGER..... SO THATS WHAT I DID... SO I GET THERE TAND THE MANAGER TELLS ME I NEED TO HAVE MY RECEIPT FROM a, we CCTHE ORIGINAL PURCHASE TO "PROVE" WHAT IM SAYING. N OFF HOW IS MY RECEIPT GOING TO SHOW YOU THAT YOU GUYS DIDNT ACTUALLY GIVE ME MY MILKSHAKE IN MY ORDER???

THAT MAKES NO SENSE AT ALL! I LITERALLY USED TO THERE ALMOST EVERY MORNING ORDERING 2 LARGE...