Domino's Pizza — Restaurant in Norfolk

Asked for the pizza without all the extra added greasiness... It still came that way. The pizza also wasn't cut into slices at all. The sandwich was extra greasy too, and barely had toppings.

Called, told them how the order was messed up, and the manager said she'd have it replaced and they'd need to pick back up the original order. The order was replaced, and the replacement was perfect.

The reason I'm giving this a low star rating is you shouldn't have to go through such a hassle to get your order how you ordered it originally. Also, in the age where infection brought the world to it's knees....I find it disturbing that instead of the customer just tossing the incorrect order in the trash (can show the delivery driver the proof of error) the store manager wants it to go back to the store.

They have zero idea the contaminants the pizza/food boxes were exposed to virus, pet, or otherwise. The return gets handled by the driver, put back into their delivery warming bag, and etc back to the store. Don't know how confident you feel about how often anything is cleaned/sanitized during those steps. Looking at the delivery bag, I'd say not often.

(Pictured is my original chicken sandwich that was mostly cheese and...

I am so disappointed. I work overnights and I love that they are open late. I order ALOT. The food is usually pretty good & I have never complained but My last order on Sept 13 was AWFUL. I ordered a 1 topping pan pizza and it came with so much sauce I couldn’t eat it , no cheese at all, the crust was doughy and to top it off the box was sunken down smashing the pizza. I also ordered the new Cinnamon Bites (normally they are divine). They were hard, dry and tasteless! They had no yummy cinnamon stuff on them, I was so disappointed 😔 The only reason I gave the food a 2 was because my BBQ Chicken Bacon bites were...

I had called and talked to a guy about the online app not working, he was awesome and understanding... then his ‘general manager’ took the phone and said they couldn’t help me. I then called corporate and was contacted by the franchise owner who then made excuses and ultimately called me a liar and hung up on me. I will be taking my business elsewhere from here on out, to a company that RESPECTS AND CARES about their customers!

** I was contacted again with an apology and offering to make it up to me after he contacted corporate and spoke with them about my issues. I will bump the stars up after I receive...