Sushi King - Monticello — Restaurant in Norfolk

Long story short, we were there for 2 hours and only got (half) our food after an hour and a half of waiting,(on a slow evening with only two other tables that were all getting seconds and third rounds of food and we never even got one until we were ready to walk out) barely seeing our waitress, and half the time I had to get up to find the waitress even just to ask for napkins that I’d asked many many times for, to which she rolled her eyes at me when I got up to ask her, and my husband saw the interaction when he got up to use the restroom. He came back and asked why she rolled her eyes at me.

My husband and I were excited to try this place with our two friends, as we had enjoyed the other two locations previously and I’d never been to this one. I definitely recommend choosing the other locations. Our server was Adrianna. We showed up at 7, and it was a good 20 minutes before we even got drinks, after being made to move locations because Adrianna said she didn’t know how to put in the orders for the table we were seated at because she didn’t see the table number. We were understanding and moved. After we finally placed orders for drinks, one being a bar beverage, I am glad we insisted on immediately ordering some appetizers, and we asked for extra napkins. After that we hardly saw our server. We had to track down another server around 8 just to put in our first order for sushi. By this time there were only 2 other tables. We sat there for so long watching these other tables get served and have an attentive waitress, and we didn’t finally get sushi until closer to 8:40, which Adrianna had to come and take my husbands order again because it was never put in. When we never got his order, Adrianna claimed that it was the kitchens fault, but we watched people who arrived after us get many rounds of food throughout our entire time there. To top that off, our friend who ordered a beverage, it wasnt until the food came out after an hour and a half of being there before she finally received it, it was watered down and looked as if it had been sitting for a very long time. The beverage was warm. I took a photo. I ended up having to get up again to track down the server to get our ticket. When she brought it, it was just for the alcoholic beverage. We assumed we were being comped for the very obvious negative experience we had there, and brought to her attention just in case that it was just that one ticket..but she admitted the system was acting up and someone else ended up with a discounted meal earlier that night too but it wasn’t her problem, and it was their lucky day…but yet we were not offered any luck that’s for sure. She corrected the tickets and we paid for a terrible two hours spent there, only getting two rolls (we ordered 3 each, but only my husbands order was correct when she came back to put in his order again) and only half the appetizers we even ordered, on top of that. Will not be...

I would love to be able to get in touch with the owner of this location. Our servers were absolutely amazing, but sadly, the table next to us dined and dashed so the young girl that was their server was required to pay their bill due to their un honesty. We heard her ask them two different times if they were ready to settle the bill the second time the woman that was seated, told her that her husband had gone to the car to get their debit card. The server then went to check on another table and the rest of the party left. Not one time did this server tell us about it however because it was the table next to us we heard what had happened. We decided to pick up the Bill so that way she was not left with $100 bill that was not her fault. Sadly, we then overheard the manager tell her that she was also being cut for the night. So not only was she now required to pay a table that had left, but she was also being told that she wouldn’t be making any more tips for the rest of the evening. I took it upon myself to have a conversation with the manager, letting him know that the bill was being taken care of and how it was not this young girls fault. However, he was blatantly rude and cut me off and told me I didn’t know how business worked. My mother also tried having a civilized conversation with him, letting him know that at no point in time did this server request that we pay the bill.We did it all the kindness of our hearts. what the manager did not understand was after we had left we still had family in the restroom so sadly when my brother-in-law was walking out, he overheard the manager yelling at this young server. We understand that business is business and we understand that some policies are in place. but if you are having a repetitive issue with people not paying the request payment upfront due to the fact that it is all you can eat. If any additional items or charges are needed after the all-you-can-eat is paid for then yes a separate bill could be made. That would avoid these waitresses working day in to not be stuck with an entire bill. The manager at this location, barely spoke English and was extremely rude to my family and his wait staff. We enjoy all sushi, King, but will not be coming back to this location to the poor management that is completed at this location. This is in no way a reflection of the waitresses that work here fully negative results are due to the manager that...

My wife and i went a couple of weeks ago because I had been there before and had a great experience so I wanted to show her. Unfortunately we had an awful waitress that it seems from the reviews of others is bringing the place down. She's young, skinny and light-skinned. From the moment we arrived she was acting strange. We had to repeat our order many times because she couldn't hear. Many employees are wearing airpods while working so I'm wondering if that had anything to do with it. So we got our appetizer pretty quickly like 5-10 minutes and 2 of the 5 orders we placed. After that, we didn't see the waitress for 30+ minutes. She didn't come check on us or take our dirty plates. Occasionally I'd see her from afar texting or doing whatever on her phone. The other waitresses were killing it on the opposite side of the restaurant but she was uninterested in doing her job.

After almost 40 minutes my wife got up and asked another light-skinned girl to check on our orders because our waitress hadn't been around for a long time and she rolled her eyes at her and said she'd go find her. Another 10 minute wait and I told my wife let's just get out of here. Now that we were about to leave the waitress said it's not her fault and that it's the kitchen. That they don't speak English and that it's nothing she can do about it. I've been a waiter many times before so I can see she just forgot about us and that's ok, it happens but to deflect and blame others really bothered me. She was rude as hell and arrogant. Lady, if you hate your job go somewhere where you don't rub off that negativity on others. I told her stuff happens and she should have just told us she forgot our order or didn't put it in and at least stopped to check on us for the 45 minutes but again nothing was her fault. It's sad that such a beautiful place is being ruined by a couple of non-chalant young girls who can't take any accountability. I strongly suggest you give her a wake up call. We still payed the full bill even though we barely got any food. We left hungry, annoyed and disrespected. All we wanted was to eat and have a relaxing time in this beautiful location. We all have bad days but it seems from other reviews it's reoccurring. Drop the airpods, drop the attitude and serve people the way it's expected, nothing more...