Sonic Drive-In — Restaurant in Normal

Everytime we order it is inaccurate. You can send it back and it still comes back wrong. At first we thought it was because it was busy the first time and when our order was wrong after waiting about 30 minutes for two dogs that should have had grilled onions but had raw slammed on top, we were given a coupon for buy one get one free.

We returned this evening more hopeful only being one of three cars and ordered another two dogs, a Chicago and spicy bacon to wait about the same time as the first time. The supposed to be spicy bacon came out with ranch and chili, no bacon or jalapeño and our drink order was wrong. We sent it back and waited another 5-10 minutes and the dog was brought back still with ranch, chili and jalapeno thrown on top and after being charged an extra fee for the bacon one, still no bacon. Sending it back or even getting a refund at that point seemed like it would be an astounding feat for the lazy, nonchalant employees that seem to lack competency to put jalapeño, bacon and chili on a hot dog. I would be scared to order something that required more toppings because surely it would be a brain buster.

We will never visit this lazy, unmotivated and overall poor quality of order taking capable place again. I am surprised your business has made it this long with the overall poorly ran establishment. I wonder if corporate Sonic is aware of this vast failing...

The only quarrel I have is the fact that the people here claimed that they saved me a dollar or so by making a single pair of items into a combo not considering the initial tax OR the additional items. Confronted them about the price being more than it should've been didn't help a thing since they stayed persistent to it. To explain, the price they gave me was $21.54 when it could've been $20.54 if they didn't make it a combo. The math behind it is this: the total for my two items ($12.98) plus the total of the other two ($5.67) is $18.56 however with the tax given for all of it ($1.89) it would come out to $20.54. The combo is a dollar more therefore the total of my order was $21.54 or so. Can you please make sure to double check prices? And yes, I compared the receipts and did this math with a calculator. The food however I would say was great but if I could, the service would be 1.5 stars since they seemed polite when they mistakenly brought out 2 large ice waters when I ask for no drinks, which I appreciate. Please double check to make sure prices align before finalizing. And if it weren't for the total error, I would make the rating a good 3 maybe 4 stars but if this was a genuine mistake, I'm sorry but please consider more than just separate items from a...

I understand that there’s times when you don’t want to be at work and your job may suck but have some decent customer service when people are ordering. Don’t rush. & definitely watch your tone of voice! Nothing like ordering food and all you get after each thing you say is “OKAY!” “OKAY!” “OKAY!” … like what!?? Just don’t say anything at all. Let the person finish ordering. Then proceed to see if they want anything. I’ve worked food industry long enough to know this myself.

I’m not done yet. I ordered $22 worth of food. First, the burger tasted like the patty had absolutely no seasoning on it. Second, the patty was definitely an old patty made from earlier. I’m not stupid. 3rd, I ordered a large tatortot. Got a small.& to sum it up The tenders were freaking nasty. Tough chicken. Gross! 😷 couldn’t finish them. I didn’t want to bother the 2 lady’s working… I’m not going to argue about getting a refund because the food was trash. I don’t need that blasphemy right now. I still need my money back. You guys have to do better! Don’t hand out food that you wouldn’t eat. Have some respect. Also, have some better customer service because what I witnessed was beyond me. Don’t work at a place that requires you to do your...