Dunkin' — Restaurant in Norman

This gets 3stars for the food, otherwise it would be a zero star rating. This used to be the best Dunkin in the area. The new management is terrible. I work nights and this was my regular go to after shift. Yesterday was the last. I was told I couldn’t order at the counter, that it was kiosk only. When I had questions on how to use the kiosk, I was told it would be a minute because they were too busy, but rushed to finish because I was creating a line. It took me 5 minutes to muddle through the app that didn’t “walk me through an order” as the manager continued to insist it would. Then when I wanted something that wasn’t on the kiosk (Dunkin cup on a in store display), I was told I would have to order and pay for that separately at the counter. Why? Why 2 transactions that could have been 1? Then not surprised my order was completely wrong. I tried to talk to a barista about the issues because she was the only one who noticed I was standing at the counter for a prolonged time trying to get help. I was told I couldn’t talk to her because she was new and didn’t know anything about what I was talking about. The look of pure defeat on this young woman’s face was heartbreaking. To have her be berated in a bustling store loud enough for all to hear is disrespectful and unprofessional. And in the end it was my fault because I entered it in at the kiosk and there was nothing they could do about it and offered me free hash browns. I was charged wrong and my food was wrong from what I wanted, which I get all the time. The manager reason, because I didn’t hit extra buttons on the kiosk that weren’t clearly marked. Poor excuse for not wanting to have and shift accountability. The whole trip took 20 minutes when in the past, I’ve been able to go to the counter, tell them what I want and be out in 5 minutes, even when busy. When I tried to explain that to the manager, I was told, if you want to talk to someone, next time use the drive through. What’s the point of having the nice fancy cushy seats for dining in then. I’m from Dunkin’s hometown. I was excited when it found its was west and south. I know what they were founded on and this is far from it regardless of technology. This store has gone bad and sadly I won’t patronize it or recommend it to anyone anymore. I still love Dunkin products and will probably drive out of my way to get it elsewhere or just get the coffee and make it at home. It’s sad I can’t treat myself to a little break after work because some folks can’t or won’t have basic customer...

I went to the location at 301 East Robinson in Norman, there was a customer at the counter when I came in they were having trouble and could not get the kiosk to work for them. I tried to use the kiosk to get a chocolate filled doughnut for myself and some old-fashioned glazed munchkins for my pup they were both available and on display. But when using the kiosk I could only get it to allow me to buy the chocolate filled doughnut but when I tried to buy munchkins it would only tell me it would sell me assorted munchkins and wanted to know how many I wanted and I went through this process three or four times before I realized it was not going to sell me the particular items that I wanted offering me assorted. After dealing with this piece of technology I was frustrated and I asked if I could get some help from the employees that were working behind the counter the girl looked at me and said sarcastically and rudely there’s a kiosk right there. And I replied it is not functioning properly and I cannot get it to do what I need, and she just looked at me like I was from another planet. I said have a nice day and went to leave and then I wanted the managers name and phone number which she replied she was the manager. When I ask her if this is how she handles business she just looked at me like I was stupid and said well I have finish doing what I’m doing. When I was walking out the other customer was telling the manager that she also needed help, and was basically getting the same treatment I had just received. I was not expecting them to drop everything they were doing and start taking care of me but I did expect someone to treat me like a customer and act like they were glad...

I went to this location and ordered two coffees and some hash browns. The Hash browns were disgusting. And the coffee orders were both wrong. Allison, who said she was the store manager was extremely rude but did offer to remake the order for me next week. Then she told me to bring my receipt. I didn't have a receipt I was literally still sitting in my car still, I hadn't got out, she didn't give me one.... She said she gives everyone a receipt. She remembered me coming through the drive-thru but refused to make this right without the imaginary receipt. I'm very upset, If you're the store manager you should be able to get orders correct in the first place. I've been going to Dunkin for years and NEVER had an issue ever. It's sad this location doesn't care about it's...