Firehouse Subs Crimson Creek — Restaurant in Norman

THIS PLACE IS AMAZING!!! Can not speak highly enough! After our horrendous night with the Moore location, yes there IS a review for that, we came here to try to get some food. The two people working were beyond understanding, listened to us and apologized for the experience even though it wasn’t their location. They did let us know that the individual that owns their location recently bought the Moore location and hopefully that will change things. They made us laugh, great conversation, gave us some cookies for the inconvenience of having to drive from Moore to Norman to get food. Will for sure be coming back and they have my business! Sweet people working, food was excellent, can not say enough! Thank you for turning around a...

Great customer service. I was having some issues with DoorDash getting my order to me. There was some kind of glitch, and I think it was showing as my order not being assigned to a DoorDash driver. I kid you not, 12 dashers tried to pick up my order, but the order didn't show up on Firehouse Sub's side. When the order did show up, a dasher picked it up... and never delivered it to me. I walked in and Firehouse Subs made me my food again and apologized about the issues (when in reality I think DoorDash was the one having the issues... no hate on DoorDash though, mistakes happen). The Firehouse Subs employees were super friendly and made the experience...

So, the food was fine, but when I ordered a custom small tuna on white, specifying the exact ingredients, one of which wasn't cheese, they delivered it with cheese. Now cheese isn't a bad thing, but I didn't ask for cheese. This scenario has happened nearly every time. One time, they still added all the standard stuff on it when I said it was custom. It's like they only listen to the first two words you say, and the rest is a blur to them. It i don't say I want it, leave it off the sandwich. Oh, and the music was way too LOUD! Why is it everywhere you go these days that the music is so loud? I just want to have...