Marco's Pizza — Restaurant in Norman

The pizza bowl was the perfect replacement for my pizza craving, since I'm trying to avoid obvious starches and carbs from breads. This morning was my first ever experience with Marco's Pizza and while I knew that they were known for great pizza, I didn't know what style they would use: chicago, new york, or californian. The sales clerk told me about the bowls and I figured that it was going to have noodles with pizza-like ingredients. I was very pleased that their pizza bowl doesn't have any starch at all! I had the 'deluxe' which is like a supreme pizza without crust. I placed a timed order and when I returned, the bowl and side were just completing cooking. Great timing! This is a take-out and order only location, but I did see handicap parking, and I believe it had a ramp to the sidewalk. The staff wear masks for health safety. Walking in was a nice experience. I went in to judge whether I'd like the place and I like this location for several things: the concrete floors were clean; the whole place appeared clean and dusted; I could see straight back into their spotless work stations and equipment; they greeted myself and others as people entered; Their uniforms were clean and proper; their personal presentations were enthusiastic for their work and welcoming. The boxes that I took food in were clean and didn't have any smell; the food was well contained and hot. Utensils were provided in the box. If you're looking for a place that delivers on service, safety, and satisfaction, I highly recommend considering this Marco's Pizza location for your personal pan or...

Worst experience I have had with a restaurant of any sort in a long time. Our order was accepted this evening at 7:30, then we were called at 8:00 to inform us that they were short staffed and running a “little behind”, but to expect our order in “30-40 minutes”, or I could come pick it up for a “ten percent discount”. I opted to wait for the additional half hour or so and have it delivered, as 10% wasn’t worth the 15 minute drive and inconvenience. That’s why we ordered a pizza for delivery.....anyways..and hour and ten minutes later, I had to call again to inquire about where my order was. Shelby the girl answering the phone was absolutely clueless, and said “yeah, sorry, I was wrong” when asked about the time frame and then informed me that my order hadn’t even been prepared. One hour and forty minutes of wasted time, no communication, frustration and zero result. I’d take my business to the multiple other options in Norman for pizza. Marco’s prices make it attractive, but their customer service and quality quickly explain the pricing. ...

Extremely disappointed with Marcos customer service tonight. We ordered online and when we placed our order we were told it was an hour and a half wait. We decided to call the store to see if we could come pick it up and it would be sooner than an hour and a half. It took 20 minutes for anyone to answer the phone. We asked him to check our order number and he immediately told us it was on the way. (Online it still said it was being made). We took his word for it, though. 40 minutes later it was not here and we tried again. They answered much quicker this time. Explained the situation and she told us it was on the way. We told her we would hold while we waited for her to go physically see if this was true- when she came back she said she found our order and put it in the front so the next driver to return to the store would bring it to us. That is two people who lied to us about the order of our pizza. It’s been an additional 20 minutes and our order is still not here.

I’m a big fan of Marcos pizza but this service is...