Edit 5/28/2021 Updated to 5 stars!
I have been back several times and have been 100% pleased. The service in person and on the phone is friendly and efficient. The food has been superb and Covid-19 measures are adequate and consistent. Edit: updated review and score 3rd visit: I decided to eat here after an exhausting shopping trip. It was close by and actually open which was a nice surprise as so many places are closed during this time of Covid - 19.
Several people were exiting the restaurant as I approached. They each had a box with bags of food for carry out.
I wasn't sure if I wanted to sit inside or order for takeout, but decided to dine in. From start to finish everything was perfect from the food to fast drink refills, and friendly, efficient service.
I don't know if Covid made them appreciate their customers more, but it's vastly improved from my two previous visits. 4 stars for this visit. I'm reserving one star as I still feel cautious about how I might be treated on my next visit.
I wanted to like this place. I really did. I've been there on two seperate occasions and both times were not completely enjoyable.
On my 2nd visit: From the moment I walked in, I was ignored by the two women at the front counter and was finally greeted by a lady who appeared to be bussing tables but was gracious enough to greet me with a smile and show me to my table. The waitress was quick to bring drinks and take my order, and my food arrived quickly, but the fun stopped there.
I don't know how it's possible to make bland Chinese food but I actually added salt to my sweet and sour chicken because it didn't have much flavor. Even that wasn't enough so I put soy sauce on it too. That did the trick but it didn't solve the texture issue of soggy breading on the chicken. It seemed as though it had been cooked ahead and rewarmed before serving. I don't know. I'm accustomed to crispy breading though and this was too soft.
The pork fried rice was good. It had bits of scrambled egg that were a nice surprise and the textures were pleasant.
As I was leaving and trying to pay, the two women again ignored me and seemed too busy to help me until a regular customer came to the counter as well. They didn't even look up at me, just ran my card, said sign here, and walked away without taking my signed slip. I felt uncomfortable just leaving it on the counter. In the end, the only person who thanked me for my business besides the waitress, was the table busser who saw me leaving.
I honestly did not feel welcome here. 2 stars because the food was edible.
1st visit: Friendly wait staff, fast service, blah food 2 stars ..................... If I go again I will adjust my rating to reflect that experience but so far I have been...
Read moreI have been a "Regular" customer at Tai's 2 to 4+ times every week for the last nearly 3 years. They re-opened the other day after being shut down for a month. I was really in the mood for dinner, I called and it rang and rang. Finally the Owner answered. I said that I wanted to place an order and she Hung up on me. She did this to me "Three"(3) times in a row! Since I was sitting in their parking lot, I figured I would go in and place my order. I got inside and she took order after order and completely ignored me. After she finished the 4th call, the phone rang and she went to pick it up. I pointed at her and said, Don't you dare answer that call, I've been waiting for a half an hour to place my order. She held up her finger and took the call anyway. I told her that I had taken the time to physically go to her restaurant to place an order and it was more than my turn! She knew exactly WHO I was and choose to take the call anyway. I told her Flat Out that she had just LOST one of the BEST customers she ever had. I will NEVER go back there again she was absolutely RUDE as Hell. I have never been so...
Read moreIt was our first time here, and I'm unsure why we waited so long to try them. The food was plentiful and good. The chicken fried rice my son ordered was so huge it could have served four people. It also filled two large takeaway containers. I had the dinner combo #9, and it was good. It could have had more heat to it. I didn't try the puffed cream cheese until the next day, and they were yummy. The pork fried rice was not the same as I am used to, but it was good. My son had no complaints about the chicken fried rice.
My only complaint would be the service. After we got our dishes, our server never came to check in on us. Another employee did. With the amount of server traffic to the kitchen through our area, a server could have stopped to acknowledge us. The table across from us kept getting service, but we only got approached when they brought us the check and asked for containers. It will not stop us from returning as the food was of excellent quality, and it's hard to come by here; I do hope they can do better with...
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