Shake Shack Westfield Montgomery Mall — Restaurant in North Bethesda

Absolutely reprehensible excuse of a wretched establishment this is. Lies, lies and more lies with online ordering. They string you along, gaslight you about their offerings, bait and switch at the last minute removing things. Spent 30 minutes trying to place an order. Changed my location on me. Placed it again. Items aren’t available. Well, it said it was. Tried again. Item is available again! But now another one disappeared entirely. It existed a minute ago? All the ingredients for it are used in other items, all of which are still available, hm? Curious indeed. It almost feels targeted, frankly… oh! And would you look at that! This other item has now returned. Well I’m miffed about the other thing indeed, but at least this is back now! Oh joy oh happy day! Wait a minute…. Wait a minute… what’s this? I can select it, I can press “add to cart” and yet… it does not add to cart. Everything else works. Just hit this one single solitary item. I would’ve rather been waterboarded for the last half hour. Ativan still be hungry but I guess I at least wouldn’t be thirsty. Now I am both of those things, and one small moment of my life- however miniscule- is going to bring down the entire average happiness of my entire life. It may be a trivial amount, as it was only half an hour but that’s not the point. Thanks a lot...

Dear Diary - It was more like 2.5 stars. The food at my recent visit at this location was not particular good. Everything was overly salted - The burgers and the fries and unfortunately was unable to finish the meal. I thought it might have been just my order, but others that were with me had the same issue. It might because of the rush hour crowd that was making it difficult to ensure that food orders were completed in a timely manner, but the quality was not the best. If you go to any other Shake Shack standalone locations, they are consistent with their flavor and prep. So with the rating, I could only give their food a 2 star. Their service is as good as it could be with the current crowd and what can you say about the atmosphere?...it's a mall. If anything, if you want to enjoy a good Shake Shack, make your way over to a standalone...

My family and I had a wonderful experience at Westfield Montgomery Mall. Mr. Usoff, the manager truly goes above and beyond to ensure top-quality service and food. It's been a really long time since someone was so friendly and attentive to their customers. Thank you, Usoff!

The menu is wide-ranging, which made our entire family happy from my kids who loved their juicy beef burgers, to my vegetarian self who found plenty of satisfying options, to my chicken-preferring in-laws who were equally delighted.

We tried a variety of items, including the new Dubai Chocolate Shake, the Chicken Avocado Burger, and the new Spicy and Spicy Ranch Fries. Every bite was impeccably delicious, bursting with flavor and freshness. If you haven’t tried Shake Shack while shopping at the mall, I highly recommend stopping by. it’s truly a treat for...