Scala Pastry Shop — Restaurant in North Brunswick Township

I usually do not send bad reviews because every one has a bad day, but when I placed an order to pick up on Saturday December 14 because I was having some family over to celebrate Christmas. I had asked for 2 dozen mini pastries asking to include cannoli Sfogliatella, napoleon etc what I received some pastries but also several peices of cakes. Not exactly what I wanted but I was ok with that. What I was not ok with was the cannoli cream was spoiled, I had 3 or 4 different people tell me this. The next day I called to let them know what had occurred. I was told someone would call me back. I did receive a call the next day and when I came home, since the bakery was still opened I called them. I was told the person who receives the complaints was not there and asked to call back today, which is now Tuesday. December 17. I called and was asked to call back in 10 minutes, which I did and explained about the cannoli cream being bad. I was told it was impossible and I explained that several people tasted it and said the same thing. As I was speaking to the girl I was told no one else complained so it is impossible. At this point I felt I was being called a liar and said as much. As I was speaking on the phone I heard a gentleman saying rather loudly, perhaps I had demtia or served something sour or bad wine that changed the taste at that point I was done letting them know I heard the remarks and informed them that my family and I would not come back to this bakery ever again. The owner, who was the person yelling while I was on the phone, called and asked me what would make me happy and I said I would like an apology for his yelling remarks and he continued to ask if I wanted cookies or something and I said I did not want anything. All he had to say I am sorry about what occurred and I would have been ok, but he just kept saying there was nothing wrong with the...

While the cake I ordered tasted great, unfortunately the customer service left something to be desired. I had ordered a vanilla gluten free cake with chocolate buttercream and frosting. When I went to pick up the cake, it was frosted in vanilla frosting. The lady who was there pulled the order and noticed that yes, I had asked for chocolate. She called the owner to let him know and his solution was to have me come back the next day at 8am. Now, I had to drop off that cake the next day at 11am and explained that I was sick, and coming back at 8am was not really something I wanted to do. I asked - nicely - if there was a way I could receive a discount for the incorrectly made cake. From where I stood I could hear the owner loudly state no, I was not getting by a discount. So my options were to pay for an incorrectly make cake or come back at 8am the next day. Either way, this was an inconvenience to me and sadly, the owner did not care. I’ve worked in customer service for nearly 20 years and unfortunately, not even an apology was offered or an attempt to Poor customer service really does turn people off. Especially when an 8” cake cost me $50. And there was no walking out as I had to pay half up front as a deposit. The girl who helped me in the store was pleasant and kind, it was the owner, who made it a poor customer...

I came here a few weeks ago, just before Christmas for the first time. I was purchasing for my job and team members but of course for myself also. I got so much more than I did the second time because I was only purchasing for myself the second time. Both times, I got a container of soup. Both times, No roll came with it. Then luckily the first time I paid with a debit card, second time was cash. Always, always ask for a receipt. I WANT TO KNOW WHAT IM BEING CHARGED FOR. I know what I got Both times. First time I was charged $30.16, second time $27.90. The cash purchase only had the total amount paid and not a breakdown of each item. I WANT transparency! No pricing on the shelving, but I suppose that's acceptable in a bakery, but it's not for me. Then I took a look at the reviews and read how nasty in particular the owner is. Oh lest I forget, the 2 cannolis did not have the powdered sugar on them, and they appeared smaller than the first time. Needless to say...I won't be returning. Seems they charge whatever they want and package...