Bojangles — Restaurant in North Carolina

How Bojangles’ Customer Service and Wait Time Ruined My Life

Life was going well—until one fateful day when I decided to visit Bojangles. What should have been a simple, enjoyable meal turned into a nightmare that spiraled my life into chaos. I walked into the restaurant with high hopes, craving their famous chicken and biscuits, but little did I know, the experience I was about to endure would leave an indelible mark on my existence.

As soon as I entered, I was greeted by an atmosphere of confusion and sluggishness. The line stretched endlessly, and despite only a few customers ahead of me, it felt like time had frozen. Each passing minute chipped away at my patience, and the slow service began to gnaw at my sanity. I glanced at the clock, realizing I had already spent 15 minutes waiting without even placing my order. This was the beginning of my descent into despair.

The employees seemed indifferent, moving at a glacial pace, as if they were unaware of the suffering they were inflicting. I watched helplessly as they fumbled with orders, appearing more lost than I was in my own life. The sheer inefficiency of it all struck a nerve deep within me. It was in that moment that I felt something shift inside—a sense of hopelessness I had never known before.

When I finally reached the counter, I was met with a customer service representative who barely acknowledged my existence. Her lack of enthusiasm and the monotone in her voice made me feel like a burden rather than a valued customer. I stammered out my order, hoping for a glimmer of kindness, but instead, I was met with cold indifference. It was then I realized that the warmth I sought in Bojangles’ food would never be found in their service.

The waiting didn’t end there. After placing my order, I was asked to step aside and wait—again. Minutes turned into eternity as I watched other customers come and go, their expressions mirroring my own frustration. My mind raced with thoughts of all the things I could have done instead of wasting my time in this void of customer service hell. Regret filled my heart, and with each passing second, my anxiety deepened.

By the time I received my food, I was a different person. The experience had drained me of all joy and anticipation. The once-exciting thought of indulging in crispy chicken and fluffy biscuits had been tainted by the agonizing ordeal I had just endured. I sat down to eat, but the food tasted bland—not because of the quality, but because my spirit had been crushed beyond repair.

From that moment on, everything in my life seemed to take a turn for the worse. The frustration I felt in that Bojangles restaurant lingered in my mind like a dark cloud, affecting my mood, my relationships, and my overall outlook on life. I found myself questioning everything—was this what life had come to? Endless waiting, lack of appreciation, and disappointment at every turn?

Friends and family noticed the change in me. I withdrew from social activities, consumed by the emptiness that Bojangles had left in my soul. No one understood the depths of my sorrow; they laughed it off as an overreaction. But they hadn’t experienced what I had—the soul-crushing wait times, the apathy, the sheer emotional turmoil of it all.

To those who read my story, let it serve as a warning. Be wary of long wait times and indifferent customer service, for they have the power to unravel the very fabric of your being. Choose your dining establishments wisely, and may you never experience the tragedy that I...

I went to this Bojangles just to get a tea. There were 3 people in line in front of me that were all together. The girl in the picture took their order and then went to put their order together. Ignoring the 6 people in line behind them. She didn't say I'll be with you in a min, she didn't speak. After standing there for 10 mins waiting, I commented this is ridiculous and I just want a tea. She proceeds to mock me to her other employees saying can you believe this lady? She just said this is ridiculous, she just wants a tea. I looked at her and said you so realize I can hear you. She says yes and starts mouthing off. She then proceeds to start arguing with me saying they are busy. I told her that that is no way to speak to customers and she just kept on acting foolish. She then started to ring up my tea and handed me a large cup. Then she asked for my name for my order and I told her she didn't need my name. She continued to be extremely rude until the "manager" came over and asked what was going on. Mind you, that is exactly who she was talking to when she was mocking me, so the so-called manager knew the problem. The manager took my payment and the other girl proceeded to the back while still running her mouth. This is by far the absolute WORST service and the worst employee I've ever come across. Will never go to this location again and the employee should be fired! Not to mention, the restrooms were disgusting! No toilet paper in one. And their sanitation grade is a 92.4! DO NOT GO TO THIS...

I spent 45 minutes in the DRIVE THROUGH yesterday. Simple order of one dozen steak biscuits. I was asked to pull forward and they would bring out my order. After 20 minutes, I turned off the ignition, locked the car, IN THE DRIVE THROUGH LANE, and went inside. There were about 6 steak biscuits in the warming chute. I went right to the end of the counter and loudly asked where my order was. The manager told.me not to tell at her employees and said there were orders besides mine. None of the other customers inside were having a good experience either and had been waiting an unacceptably long time as well. 10 minutes later, I got my order and left. In retrospect, I should have opted not to pull forward when they asked and if they raised any hell about that, demanded my money back and gone to the McDonalds next door that seemed to have no issues moving orders in a timely manner. I don't know if this was the manager's first day, but she was obviously unqualified for a managerial position. I may never go to a Bojangles again and most definitely not that location off of I-40 in Whitsett, NC at 6037 Burlington Rd. I would suggest one of the other locations along the highway or better yet, one of the delicious Biscuitvilles in Burlington, Graham, Mebane,...