Domino's Pizza — Restaurant in North Carolina

I order from this Domino’s frequently and have never had any major issues. Minor ones yes, but not a big deal. Tonight, I feel like an unappreciated customer. I ordered off the app a Brooklyn style Extravaganza. I was brought a small pepperoni and sausage regular crust pizza with no sticker (which is always put on the pizza) by GHULAM. He never rang doorbell, just left it on my front porch. Got pizza and brought it in and saw it wasn’t what I ordered and paid for. I called at 8:31 to report it. I live less than a mile away and he said we can have it ready in 12-15 minutes. I explained I already paid delivery and tipped driver through the app. He then said he had 4 pizzas in front of mine so at latest it would be 45 minutes. I told him we are a family of four and we’re hungry from traveling so since we had already waited 45 minutes for the first pizza to please prioritize us. By 9:30 we still had no pizza, the app said Robert left store at 9:06. Obviously the manager on duty did not make us a priority, especially when we live so close. I called back and was told that they can’t guarantee times. I totally get this, but when someone screws your order up and the driver leaves at 9:06 and 25 minutes later your pizza still isn’t delivered when you live two minutes away is unacceptable. I asked what could be done, he refunded me and now we are ordering from a different place. I was a great loyal customer. That is the last time I will be spending my money at this location. Disappointing to say the least.

Update: I sent an email to the Email listed below from the owner 6 days ago and have had no feedback. Same type of...

Edit: I emailed the address listed below and received no response.

I wasn’t going to write a review, but this is the SECOND bad experience in less than a few weeks. Experience number 1 took place a couple weeks ago. We ordered a couple pizzas and one order of lava cakes. It took nearly two hours for our meal to arrive. We had to call the store multiple times and they never once cared to offer a solution and simply told us it was on the way. When the pizza arrived, it was cold and old looking. We were also missing the icing ordered for the lava cakes. Then today we ordered one pizza and bread sticks. The food arrived in a timely manner, but it was the wrong pizza! Completely wrong. I called the store to let them know, and they told me they were sending out a new pizza right away to us. Fast forward an hour and no replacement pizza still. I called the store and let Brittney know the situation. She said “oh which one are you?”, implying that this has happened multiple times tonight. She told me that she could give me a store credit for one pizza. I asked if she could just refund our order for the inconvenience of it all, not just the pizza that we may or may not ever use, and she said no. She offered lava cakes, but then did not put it on our credit which she put on file at the store. Pizza only. So, now it’s an hour later, and still no dinner. Just an IOU. If we do decide to order again, I’ll update this review. I hope to change this to five stars one day. Please just take this as constructive criticism and not someone trying to bash the store. Hopefully, management will take the steps necessary to correct...

Worst Domino's experience ever! I called in my order (3 medium pizzas: 1 with pepperoni, 1 with extra cheese, and 1 Meatzza) at 12:20 am. I understand it's late, but the carryout hours online and at the store specifically say they close at 1am, so the average customer should reasonably expect the place to be open until 1am. The guy that answered the phone said my order would be ready in 10-15 minutes. At 12:32, I pulled up. I tried walking in, but the two employees that were there had already locked the door. I stood outside, knocking on the window, for at least 5 minutes. There was loud music playing, and they were already sweeping and cleaning for closing. Both of them glanced up at least once and saw me. Finally the guy comes and opens the door. No apology, nothing. He just gives me a look like, why are you here? I told him I had a carryout order. He rings me up and presumably goes back to get the pizzas...and disappears. A few minutes later, the woman brings me my pizzas. I turned to walk out the door, and it's locked again!!! I get it, it's after midnight and you want to go home. I even understand locking the door out of concern for safety. But 1) this store is located in Whitsett, NC. Crime is not much of an issue, and 2) if you don't want to do your job for the time you're scheduled to work, find another job. When you know there's someone coming to pick up an order, the door should not be locked. The door should also not be locked WHILE THE CUSTOMER IS STILL IN...