I honestly don't even know where to begin with this terrible experience. I placed my order around 12 pm. This order consisted of an order of fresh toast, oatmeal, breakfast potatoes and a bowl of fruit. I'm not exactly sure what was so hard for them to fulfill this order within the 30-40 minutes that they told us it would be done. My boyfriend arrived at 12:55 pm (a full 55 minutes after the hard had been placed) and the lady at the front told him that they were still working on our order. This should have been the first red flag. My boyfriend waited 20 minutes, before going back up to the counter and asking for an update on our food. The lady reassured him again that the food would be coming up soon. Another 10 minutes went by ... still no food. He went up again and they're talking about somebody must have taken the order and that they're going to remake the order. It is now 1:30 pm ...and we still don't have any food or update as to what's going on. At 1:35 pm, the lady comes up to my boyfriend and explains that she's sorry he had to wait this long. My boyfriend then asks if he can get another order of a fruit bowl, to compensate for the overly extended wait. She agreed, which didn't make the situation better, but was appreciated. We did not receive our food until 2:00 pm! May I remind you, he got there at 12:55 pm. And to make matters even worse, the manager was giving him attitude for asking where his order is. Meanwhile, while my boyfriend was waiting, the manager could find time to hehe haha at the bar with other staff .. but didn't have the decency to come over and apologize for our 2 hour wait. Honestly, at this point, our meal should've been free. I would rate this experience a -1244 out of 10 if I could. I normally go to the Famous Toastery in University and have never experienced anything like this. But after this experience, I don't even know if I want to go back to Famous Toastery in general.