Jersey Mike's Subs — Restaurant in North Carolina

Horrible! I ordered a number 8. When I arrived home, there was no bacon on the sandwich. When I called the store to inform them, a young lady picked up the phone. She was very rude and argumentative. Should NOT be working with the public AT ALL, or able to answer the phone. I explained that there was no bacon on my sandwich, and her response was “you didn’t ask for bacon”... the description clearly says that the sandwich has bacon, so why should anyone have to ask for bacon.... she then proceeded to tell me that “we made your sandwich in front of you, so you should have said something” and “you can come back and get your bacon”... Excuse me?? When my meat was being prepared, I was down at the other end paying for my order, after that, I was asked what veggie toppings I wanted on my sandwich. So... I’m sorry that I wasn’t able to do your job and provide quality assurance at the time. After going back and forth with the RUDE young lady for about 4 mins. I asked to speak with the manager “Ron” he took the call and apologized and let me know that he will replace the order. I stopped going to other Jersey Mike’s in Jacksonville NC because it’s ALWAYS really dirty inside and has gone down extremely over the years. But now, I will no longer patron the establishment that I visited today. Jersey Mike’s corporate needs secret shoppers, to perform inspections, or an educational...

I came into Jersey Mike’s with a smile on my face. I left without one, and I was quite angry. As a former manager, and a customer service representative of 8 years, also a a business owner, I take great pride in how I interact with my customers. Today I had an awful experience as I tried to order my fiancé and I food. This was approx 6:40 pm. The blonde hair, blue eyed girl with glasses seemed to not be willing to do her job. I get it, on a Friday when you want to be at home relaxing it can be annoying to make sandwiches. But I wasn’t rude, I wasn’t demanding, I simply asked “does the #3 come with” and she didn’t even let me finish my sentence, she rudely interrupted me and stated the 3 meats that are listed on the board with a condescending tone. Obviously as I am reading the board, I can see the 3 meats. I wanted to know if it came with lettuce and tomato. So I asked “does it come with lettuce and tomato”. She proceeded to point at the line and tell me whatever I want on it, is what I’m going to get on it. I grabbed my fiancés hand and walked out. I’m not going to sit here and cuss out a miserable employee who doesn’t like their job, they’re already going through enough. I will not be coming back to...

My experience at Jersey Mike's is usually pretty awesome. This evening, however, was a different story. I was traveling out of town, pretty hungry after a long drive. I wanted a sub, and decided to place an order online. My expectation is for it to be ready, or close to ready upon arrival. My order was expected to be ready in 15 minutes. I arrived a couple of minutes earl, literally. As I waited for my order to be completed, I noticed one in-store order after another being placed, prepared and picked up. After waiting almost another 15 minutes, my sandwich was finally ready for pickup. As I was handed the sandwich, I was told "Sorry for the wait. There was an unexpected rush." My order should have been prepared along with the rush, not delayed until the rush passed. What is the benefit of placing an online order with a pick up time, if the in-store patrons receive preferential treatment? While this experience is not consistent with my prior Jersey Mike's experiences. I certainly did not feel like a valued customer...