Salsarita's Fresh Mexican Grill — Restaurant in North Carolina

Ordered $100 worth of food for a birthday party; 24 tacos and a large bag of chips with salsa, guacamole and queso. Admittedly ordered through Uber eats. Uber driver showed up 1.5 hours late (not Salsaritas fault) and only had tacos. Called Salsaritas Denver, NC who were quick to point the finger at Uber Eats. Unfortunately, Uber only picks up what you give them! YOU didn’t complete the order, not Uber.

When I called to ask for a refund, I was told it was Uber Eats issue and needed to file a complaint with them! I’m sorry, who didn’t fill the order correctly? The excuse for not giving a refund was that the order was processed through a third-party. OK, if that’s the case then why didn’t you offer a store credit, or offered to have us come in and refund it on the card that we used to pay for the order. You were able to pull up the receipt and see the transaction.....could have figured out how to give a $30 refund to pay for the large bag of chips. (Waaaaay over priced by the way).

I’ve been told that this particular store is notorious for not filling orders correctly. If you eat here, make sure you check your order before you leave or you’ll be in the same situation paying for something you didn’t receive.

Horrible leadership, horrible customer service, and a dishonest and...

Update! I received an email from someone at corporate asking me to contact them. I followed the instructions supplied to reach that contact person. As of today nothing. Why bother with wasting my time? This kinda review could be handled with a simple call to discuss. Or order was not made correctly. And only 1/2 portion.We used Doordash. We found this out in this experience. Wanda was our driver But Billy was the person who delivered. These people are criminals. Poseing as someone else. Anyway back to the food. Doordash gave a 10$ credit really made up for the lack of portion. I called the store the manager would not say anything but we can't give you a refund you used a third party. SO i ask her so it's door dash fault. She said yes. We make all our dishes per policy. What that means I don't know. I tried to contact salsariritas corporate 2x nothing. So DO NoT let DD on your property if they damage something they will not pay. Because they don't know if bill or Wanda delivered. And for salsariritas. You judge from the photos of I should be...

Not my first negative experience with this location, but probably my last. I ordered dinner via the app and my husband picked it up on his way home from work. The restaurant didn’t include any of the combo items in the togo bag, and it was clearly on the receipt. When my husband realized when he got home he called the store. The employee who answered put us on hold for the Manager to take care of it, no problem. The manager answered the phone and offered a refund or to come back to the store, ok that works. We opted for a refund on the missed items. My husband gave the card information basically twice to the manager and was told something was wrong with the phone. Then something was wrong with the computer. The manager wanted to write my card information down and call me back went it went through. Sorry. If you can’t get the order right or correctly take the information over the phone I really don’t trust you to deal with my credit card information floating around the restaurant on a slip of paper. Wasn’t worth...