Subway — Restaurant in North Carolina

This was the worst experience I have ever had with a restaurant. EVER. I made an online order at 1:15pm, went to pick it up at 2:15pm. I was just quickly going in to get my sandwich (paid for already). I did not have my phone on me. I told the manager Kiki my name and I needed to pick up my order. "I don't have any online orders" I was told. So I went out to my car and got my phone. I showed it to Kiki and she said she did not have it and was not going to make it. I asked her (she never looked to see if there was an order or not) to look for the order and she said there was not one and she was not going to make the sandwich. So, I asked for my money back and she said NO I am not giving your money back. Then threatened to call the cops! Call the cops! I just wanted my money back, but Kiki had a horrible attitude and would not give me my money back. She then left and went to the back of the store. I sat down and started looking on the website on how to contact Subway to get my money back. After 5 mins of me sitting there she comes back with someone on the phone. They wanted to make my sub for me, but I told them no at this point I wanted my money back. She made a fake order and refunded it to me. She did not know how to do the refund herself. Then gave me back the wrong amount. Kiki should not be managing a subway and I will never order from...

Honestly they need to either close this place down or fire everybody and start over. This place is a joke. They take your money and can’t make your order right and then refuse to fix it or even give a refund back. I’ve been calling for days. No answer. Tried calling corporate nothing. So emailed twice nothing. Still haven’t got my refund back. The meat on my subs were frozen. But I also put on my order I wanted both subs toasted. He failed to do that. And he tells me he is not authorized to use the toaster he isn’t authorized to give me my money back. He is not authorized to fix my food and that he’s also not a manager and that there is not a manager on duty and when I asked for him to call the manager, he told me to call corporate with an attitude. Like I said go ahead and close this place down. Subway is the worse! And I do have a video of the interaction and have a picture of this dude and from all the comments I can tell it’s the same guy and you should definitely revisit with your employees about your rules and protocols...

One of the people behind the counter should find another field of work because customer service is not for her. I wish I could say a name but since nobody had a name tag on I can. She had an attitude. We asked for the meal deal but where never ask if we wanted chips or cookies, she just rang us up for chips. When we asked for cookies we were informed that now that we had paid we would have to pay more and she went to get the manager. before she went to get her she told us that we should have said something before she rang it up. I always thought they were suppose to ask the customer not assume. She got the manager who asked what we wanted and then got it for us. We were willing to pay the up-charge if there was one but were told there wasn't one. the manager was great, the restaurant was clean but the girl working the counter had an attitude and needs to be trained in customer service. we will not go there again. It only takes one to ruin your business...