Top Pot Doughnuts — Restaurant in North Creek

We chose Top Pot to cater our wedding. Intially I was in contact with Jordann McKay, the Director of Business Development, and she was prompt at getting back to me and informing me of the options that they had. She said to get in contact about 2-3 weeks before the wedding and they would place our order. We got married the 21st and I contacted her around the first, with no response for about a week. I called her several times on multiple numbers (she even gave me her personal cell phone number) and emailed her several times. She finally got back to me after being on vacation, which was no problem and she finally placed my order. What made us so excited to go with Top Pot was they had a large doughnut for the couple to cut in lieu of a cake. I had forgotten to include that and immediately tried to contact her again to add it to our order, and did not get any response after calling and emailing multiple times over a few days. I chose to just call the Bothell location where we were picking up the 6 dozen doughnuts and was assured by an employee that she added the larger doughnut to our order and that it would be no problem. Well the day of the wedding came and it was not with the other 6 dozen. I had called the Bothell location and asked if it was just forgotten, but the manager claimed they did not even make a larger size doughnut like Jordann claimed. To say the least it was a hassle to deal with Top Pot and they were not very good at communicating. However, the doughnuts were overall good and our guests...

So I’ve been coming here at least twice a week. Doughnuts and coffee have been good and it’s near our apartment. We would often reward our son with a donut for having a good week on Fridays. However, I’ve noticed the service being pretty terrible the last couple times I’ve been through. I’m pretty bubbly and often say “Good morning! How are you?!”, especially considering I’m a frequent flyer and should know them by name at this point. Today’s response was “Hi. What do you want?” I was a barista for years, it’s really not hard to put a smile on and make people feel welcome. And if you don’t like people, find a different job. 🤬 But that’s really not the worst thing. So my fiancé and I have noticed that our punchcard towards a free coffee hasn’t been moving the last 3-4 times we’ve been through. (Usually getting more than one coffee and donut at a time, mind you) So today I made sure to had the punch card over and watched. They’ve been punching the second spot on the card OVER and OVER! As if they don’t get enough money and can’t spare a free coffee after we collectively spent $100+ here. Insane to me. I’ll attach a photo of the card if I can. Anyways, lost me and my family as customers. Hopefully this will spare some...

I just want to post in response to Marc Northrop’s review. I happened to be at TopPot when he came in and ordered his coffee and donut.

He asked if he could sit inside. The kids working informed him that they were sorry, the lobby was still closed. They went on to say it was a company wide decision, not one made by the store. He became incredibly aggressive to the baristas, yelling and cursing at them. He angrily asked about sitting at their chairs outdoors. He was told the same information. He then walked outside and climbed over the fence and sat down.

Luckily there was a female police officer who insisted on helping them. The police officer talked to him and it appeared he was going to leave. Instead he came inside and took pictures of the baristas. All three employees were female, two of them couldn’t be older than 21.

Hey Marc, they’re not afraid of Covid-19. But now they are afraid of you. Everyone who overheard you is kinda afraid of you. Maybe don’t go back to TopPot if you can’t act...