place is pretty clean. unlike some other BK's that give me the skeeves. i mean, i know just about 99% of fastfood restaurants are not stellar, but i've yet to get nauseas eating here. i'm a fan of the impossible burger. and they usually have it done by the time i get to the window, whereas when i order the regular veggie burger, i 100% of the time am asked to pull up and wait. i hate doing that but i don't argue with people who are handling my food. it's right off I-91, and on washington ave, which is a main road in north haven. pretty busy at lunch time but moves quickly. i don't like the new cookies. they are too much like an imitation of mcdonalds cookies, only not as good, never warm...if you're going to copy someone, do it right or do it better. when they had the spudnick (sp?) cookies, at least they were ALWAYS warm. like, always! 2024 - so I went inside for the first time. Ordered my impossible burger and cookies. The cashier asked if I wanted them heated up! They've NEVER asked that on drive thru. So I thought, of maybe they don't bc the drive thru had time constraints. So I was happy to get my bag. Reached inside for my sweet treats, and they were stone cold! I was thoroughly confused..!