Crumbl — Restaurant in North Huntingdon Township

I am only going to review the delivery unfortunately I was unable to try the cookies. My mom passed a way and a friend from work had 6 cookies delivered. I came in the house there was nothing on my porch. About an hour later I went out and saw the cookies sitting on the ground. ( who would put a box of cookies on the ground) I picked them up and brought them in the house. I saw a few ants on the box when I set it down. I opened it and the box was filled with ants. They got all over my counter. I hurried and took the box back outside. Now I was home I have door bell that was not used no one knocked. I have a few dogs that go nuts when someone knocks so I would have heard it. There was 2 rocking chairs sitting on both sides of the door that they could have put them on. Which I believe would have helped. So I called the store to tell them what had happen and I said they needed to refund my friends money. I was told they don’t do that they use door dash he would have call them. I was also told they are having trouble with drivers right now. Let’s just say are not understanding instructions. So I said what you’re saying don’t ask for delivery. They said yes. So I feel if they are having this problem they need to be more proactive in fixing the problem. I wish I could have tried them I’ve seen a lot of good reviews. So my advise don’t have...

I'll be straight forward about the cookies here... I'm not a big fan. My family seems to love the big, chunky, cakey, undercooked cookie dough that Crumbl uses as the basis for many of it's flavors. The flavor of their base doughs are really lacking to me, tasting more like playdough than a cookie. But people seem to love it, so I'm obviously in the minority.

I prefer a cookie that is far flatter, with a bit of a crunch on the outer edge and a bit of soft chew towards the center. These aren't that. They're more like small, dense cakes lacking flavor in the batter.

Some of the toppings are very well done and make up for the sub-par cookie underneath it all.

I bumped the service down a couple notches because of my most recent pickup for Valentine's Day. First off, avoid the giftwrapping as it consists off a small round sticker. (See photo) Definitely not worth the cost.

Secondly, the box they gave me was obviously ripped. (See photo) Not a huge deal, but kinda lame as this is a Valentine's gift.

Also worth mentioning is when I used the app to order, it placed a minimum tip of $2 on my order of 4 cookies. There was no way to reduce the tip or remove it. You could only increase the tip. That's an automatic 15% markup on every 4...

They had waffle cookies..best cookie i ever had..and with that they give you this little serving size syrup..my girl asked for another one..and the employee gave me some bullmalarky story as to how they were "running low" and would have to run to the store to get more if she gave us another..so they apparently are wasting no cookies in this store and every single cookie they made had a syrup to go with it..which is complete muddlefumpy bc if i would have gotten into the car and walked back in and said the syrup was open they would have gave me another..if the cookie would have fell on the floor..they would have given me another..so it is just asinine to suggest that they could not spare another .03 cent syrup..and i guess they really didnt have leftovers bc she frickin ate em..and to top it all off..under special instructions i wrote "make it with love" so beware of the living cookie monsters that work there..but needless to say i will be back...